First Line Analyst with English 80% FROM HOME

Computacenter; Barcelona; Presencial; EUR 21.000; Jornada completa

Descripción de la vacante

A leading IT service provider in Barcelona is seeking an English-speaking First Line Analyst. This role involves resolving IT queries from users worldwide, documenting interactions, and ensuring customer satisfaction. Candidates should be fluent in English, interested in IT, and possess strong communication skills. The position offers remote work flexibility and professional development opportunities.

Servicios

80% remote work

Annual salary of €20,535.87

Private health insurance after 6 months

Free online language classes

Formación

• Native or fluent English speaker.
• Interest in IT.
• Positive attitude and logic skills.

Responsabilidades

• Answer and support queries via multiple channels.
• Resolve IT issues for users.
• Document calls on the ticketing tool.

Conocimientos

Fluent in English

Problem-solving

Outstanding communication skills

Teamwork

Descripción del empleo

Location: Spain - Barcelona | Job-ID: 215179 | Contract type:

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for an English‑speaking First Line Analyst, to join our team at Computacenter in Spain.

Your daily tasks will be:

• Answering and support queries via tools, phone, chat and email
• Keeping daily contact with our users contacting us from all over the world
• Resolving IT issues of our partners to facilitate their office work
• Documentation and logging of calls on the ticketing tool
• Delegation of complex problems to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• Work from home 80% of the time - 4 days/month on‑site
• Shifts Rotation between 13:00 - 22:00, Monday to Friday (one hour less on Friday)
• Annual salary of 20,535.87€ gross/year
• Fully paid training
• Ticket restaurant (1100€ per year) after 3 months
• Private health insurance after 6 months
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process

Requirements

• You are native or fluent in English
• You are interested in learning about IT
• You have a positive, can‑do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solve issues
• You have outstanding communication skills and customer focused mind‑set
• You enjoy working in a team
• You respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent