Fintech Onboarding & Client Support Intern

Flanks; Barcelona; Híbrido; EUR 8900 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive stipend

Hybrid work

Birthday day off

Barcelona office

Team events

Digital canteen

Descripción de la vacante

Flanks in Barcelona is seeking an Onboarding & Customer Support Intern to own onboarding and day-to-day support for strategic clients, collaborating with the Tech team and reporting to the CISO. This client-facing role sits at the intersection of client needs and engineering roadmaps.

You will gather feature requirements, manage delivery timelines, be the first contact for client issues, and coordinate with internal teams and external providers to keep implementations on track.

Formación

• Some exposure to financial markets or wealth management.
• Strong client-facing skills and ability to communicate with external stakeholders.
• Structured and organized approach to juggling multiple requests and deadlines.
• Problem-solving mindset and independent thinker.
• SQL or database skills are a plus.
• Fluency in Spanish; English is a plus.

Responsabilidades

• Gather client requirements for new features and integrations, and translate them into clear specs for the team
• Own and manage the timeline of new developments, keeping stakeholders aligned on progress
• Be the first point of contact for client issues, triaging and resolving them or escalating when needed.
• Coordinate with internal teams and external providers to keep implementations on track

Conocimientos

Financial markets exposure

Client-facing skills

Organized mindset

Problem solving

Spanish language

English language

Herramientas

SQL

Descripción del empleo

Flanks in Barcelona is seeking an Onboarding & Customer Support Intern to own onboarding and day-to-day support for strategic clients, collaborating with the Tech team and reporting to the CISO. This client-facing role sits at the intersection of client needs and engineering roadmaps.

You will gather feature requirements, manage delivery timelines, be the first contact for client issues, and coordinate with internal teams and external providers to keep implementations on track.