Finnish speaking Customer service consultants -Fuengirola

Viking; Andalucía; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A roadside assistance company in Andalucía is seeking a Customer Service Consultant to assist drivers in need of help. The role requires fluency in Finnish and English, strong customer service experience, and the ability to work in a dynamic environment. The company offers a great working atmosphere, structured training, and opportunities for personal development. A long-term contract with competitive benefits is available.

Servicios

Brand new offices in Fuengirola, Málaga

Comprehensive training

Excellent opportunities for development

Competitive conditions + benefits

Long-term contract

Formación

• Experience in customer service is required.
• Fluency in Finnish and English is necessary.
• Good knowledge of data and technology systems.

Responsabilidades

• Receive and respond to phone inquiries for roadside assistance.
• Help customers in vulnerable situations on the road.
• Assist insurance and automotive partners with questions.

Conocimientos

Experience in customer service

Fluent in Finnish, both spoken and written

Proficient in English, both spoken and written

Good knowledge of data / technology / systems

Descripción del empleo

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles, passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills :

• Experience in customer service
• Fluent in Finnish, both spoken and written
• Proficient in English, both spoken and written
• Good knowledge of data / technology / systems
• A clean criminal record is a prerequisite

You will fit right in at Viking if you :

• value good work ethics
• have strong teamwork skills
• excel in communication
• are comfortable working both individually and in a team
• being at ease with data and phone as work tools.
• are detail oriented and enjoy complex tasks
• are solution-oriented both with customers and colleagues
• are curious and eager to acquire new knowledge
• thrive in a fast paced environment and adapt easily to change
• wants to be a part of a solid team with strong culture

For the right candidates, we can offer :

• Brand new offices in Fuengirola, Málaga
• A great work environment with experienced and curious colleagues
• Comprehensive and structured training
• excellent opportunities for personal and professional development
• A rotating schedule within 24 / 7 operations
• Competitive conditions + benefits
• Long term contract

Will You be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing. Starting month will be in February.