FinCrime Analyst (Spanish/English) - Fraud & Disputes

Revolut; España; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You’ll bring an investigative mindset to complex, escalated fraud cases and help improve controls alongside customer support to maintain exceptional experiences.

With 3+ years in financial crime or 1+ year in fraud, you will work in a bilingual English/Spanish environment, representing Revolut in dispute platforms and driving continuous improvements across processes.

Qualifikationen

• Bachelor's degree (certificate required).
• 3+ years in financial crime investigations or 1+ years in fraud.
• Expertise in regulated complaints/disputes and fraud legislation.
• Fluency in English and Spanish (C1+).
• Experience with investigative methodologies using analytical tools.

Aufgaben

• Manage fraud grievances involving external dispute resolution bodies.
• Represent Revolut on external dispute resolution platforms.
• Identify, analyse, resolve, and implement improvements in fraud dispute handling.
• Analyse past case outcomes and perform root-cause analysis for improvements.
• Support development of internal procedures.
• Organise and maintain a central data archive for accurate access.
• Contribute to a culture prioritising fair treatment of customers.
• Own problems, policies, and procedures end-to-end.
• Test and strengthen current quality controls.

Kenntnisse

Fraud investigations

Bilingual EN/ES

Analytical thinking

Stakeholder management

Attention to detail

Adaptability

Ownership of problems

Clear writing

Investigative methodologies

Ausbildung

Bachelor's degree

Tools

Spreadsheets

Pivot tables

Jobbeschreibung

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You’ll bring an investigative mindset to complex, escalated fraud cases and help improve controls alongside customer support to maintain exceptional experiences.

With 3+ years in financial crime or 1+ year in fraud, you will work in a bilingual English/Spanish environment, representing Revolut in dispute platforms and driving continuous improvements across processes.