FinCrime Analyst (External Dispute Resolutions) - Spanish

Revolut; España; On-site; EUR 50,000 - 75,000; Full time

Job summary

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You’ll bring an investigative mindset to complex, escalated fraud cases and help improve controls alongside customer support to maintain exceptional experiences.

With 3+ years in financial crime or 1+ year in fraud, you will work in a bilingual English/Spanish environment, representing Revolut in dispute platforms and driving continuous improvements across processes.

Qualifications

• Bachelor's degree (certificate required).
• 3+ years in financial crime investigations or 1+ years in fraud.
• Expertise in regulated complaints/disputes and fraud legislation.
• Fluency in English and Spanish (C1+).
• Experience with investigative methodologies using analytical tools.

Responsibilities

• Manage fraud grievances involving external dispute resolution bodies.
• Represent Revolut on external dispute resolution platforms.
• Identify, analyse, resolve, and implement improvements in fraud dispute handling.
• Analyse past case outcomes and perform root-cause analysis for improvements.
• Support development of internal procedures.
• Organise and maintain a central data archive for accurate access.
• Contribute to a culture prioritising fair treatment of customers.
• Own problems, policies, and procedures end-to-end.
• Test and strengthen current quality controls.

Skills

Fraud investigations

Bilingual EN/ES

Analytical thinking

Stakeholder management

Attention to detail

Adaptability

Ownership of problems

Clear writing

Investigative methodologies

Education

Bachelor's degree

Tools

Spreadsheets

Pivot tables

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Financial Crime Analyst to oversee complaints and external dispute resolutions. You’ll bring your investigative mindset to get into the details of complex , escalated fraud cases.

Putting your fraud investigations expertise into practise, you’ll help us improve controls and customer support to continue delivering an exceptional experience to our customers.

Up to shape what’s next in finance? Let’s get in touch.

What You'll Be Doing

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years in financial crime investigations, or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English and Spanish (C1+ level)
• Experience with investigative methodologies evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• The ability to work with multiple stakeholders and take ownership of assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking skills to know when and how to best utilise means of redress (for refunds and negotiations)
• Good writing skills

Nice to have

• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in other languages