Financial Lines Sr. Claims Adjuster

aig; Madrid; On-site; EUR 50,000 - 70,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Financial Lines Senior Claims Adjuster to manage complex claims within a world-class claims function. You will oversee high-value claims, ensuring timely and accurate resolution while involving various internal and external stakeholders.

The ideal candidate will have strong expertise in Financial Lines claims, a law degree, and excellent negotiation skills. Join a team focused on providing exceptional service with empathy and professionalism.

Qualifications

• Strong experience and knowledge as a specialist in Financial Lines technical claims topics.
• Fluent in English.
• Advanced knowledge of legal and regulatory requirements for Financial Lines.

Responsibilities

• Manage a portfolio of high-value, complex claims from inquiry to resolution.
• Communicate with stakeholders to ensure customer-focused claim handling.
• Train colleagues and act as a technical referral point.

Skills

Financial Lines technical claims expertise

Stakeholder management

Negotiation and mediation skills

Attention to detail

Good time management

Education

Law degree preferred

Job description

Financial Lines Senior Claims Adjuster

Join us as a Financial Lines Senior Claims Adjuster to take on key responsibilities within a world‑class claims function.

Our Claims teams are proven problem solvers for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Focused on Financial Lines business, you will be responsible for a portfolio of high‑value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.
• Your goal will be timely, accurate and customer‑focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
• You will communicate regularly with internal and external stakeholders in your role as our Financial Lines technical claims expert and thought leader.
• As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues.
• You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

What you’ll need to succeed

• Strong experience and knowledge as a specialist in Financial Lines technical claims topics
• Law degree preferred
• Fluent in English
• Advanced knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines
• Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
• Policy language skills enabling accurate and consistent policy wording interpretation
• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement
• The ability to influence claims and non‑claims stakeholders to effectively direct claims strategy
• The ability to assist with technical training to the team’s claim handlers as required
• Attention to detail
• Good time management and prioritization skills

Equal Opportunity Employer

We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].