Field Technical Service Specialist - Instrument Upgrades

Abbott Laboratories; Madrid; Presencial; EUR 38.000 - 62.000; Jornada completa

Descripción de la vacante

Abbott Laboratories in Madrid is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades (TSBs), installations and deinstallations and provide first-line support for assigned instruments.

You will deliver field service, schedule PM activities, utilize remote diagnostics tools, and train customers while acting as a trusted technical advisor to ensure the full Abbott solution is utilized effectively.

Formación

• Bachelors degree or equivalent experience required.
• Engineering degree in medical, electrical or mechanical fields preferred.
• Experience delivering on-site customer service in lab environments is desirable.

Responsabilidades

• Provide field service support and technical troubleshooting for assigned instruments.
• Schedule and perform planned maintenance activities (PM).
• Provide proactive service using Abbott remote diagnostics tools.
• Offer training and coaching to customers on instrument use.

Conocimientos

Customer service

Analytical skills

Strong communication

Educación

Bachelor's degree or equivalent

Engineering degree (medical/electrical/mechanical) preferred

Herramientas

AMS

Software tools

Descripción del empleo

Abbott Laboratories in Madrid is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades (TSBs), installations and deinstallations and provide first-line support for assigned instruments.

You will deliver field service, schedule PM activities, utilize remote diagnostics tools, and train customers while acting as a trusted technical advisor to ensure the full Abbott solution is utilized effectively.