Field Services Engineer

MGI; Málaga; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading health technology company is seeking a skilled Field Service Engineer to provide onsite and remote support for NGS instruments. This role involves troubleshooting, installation, and customer training while ensuring optimal system performance. Candidates need a relevant Bachelor's degree, experience with electro-mechanical systems, and strong English communication skills. The position offers remote work options, a collaborative environment, and comprehensive benefits.

Servicios

Fully remote work

Dynamic work environment

Comprehensive benefits package

Formación

• Proven experience in servicing electro-mechanical systems; experience with medical devices is a plus.
• Ability to strictly follow procedures without deviation.
• Willingness to travel.

Responsabilidades

• Troubleshoot, repair, and maintain NGS sequencing systems.
• Install and decommission NGS systems at clinical sites.
• Provide technical phone support to customers.

Conocimientos

Diagnosing electro-mechanical systems

Customer service skills

Strong organizational skills

Communication skills in English

Educación

Bachelor’s degree in engineering, Science, or related field

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

About Company

MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. It aims to develop and promote advanced life science tools for future healthcare by providing real‑time, comprehensive, life‑long solutions.

Job Summary

We are seeking a skilled and customer‑oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next‑Generation Sequencing (NGS) instruments, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on NGS sequencing systems following documented procedures.
• Install and decommission NGS sequencing systems at clinical sites in compliance with established protocols.
• Maintain accurate documentation of service activities.
• Coordinate service tasks with site personnel and ensure smooth operation.
• Provide technical phone support and assistance to customers.
• Assist in resolving technical issues before sequencing system installations.
• Train colleagues and partners on NGS sequencing system maintenance and servicing.
• Develop and update service instruction documentation.
• Recommend design improvements to enhance system reliability, serviceability, and user experience.
• Adhere to all safety policies and procedures.
• Support manufacturing operations as required.
• Perform additional duties as assigned.
• Handle confidential information : Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures.
• Maintain confidentiality : Uphold strict confidentiality in dealing with sensitive information, including personnel matters,legal documents, financial data, contracts, and other proprietary information.

Requirements

• Education : Bachelor’s degree in engineering, Science, or a related field, or equivalent experience.
• Experience : Proven experience in servicing electro‑mechanical systems; prior experience with medical devices is a plus.
• Technical Skills : Ability to diagnose and repair complex electro‑mechanical systems.
• Soft Skills : Strong organizational, time management, and communication skills (both written and verbal).
• Customer Focus : Outstanding customer service skills with a professional demeanor.
• Software Proficiency : Competency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to Detail : Ability to strictly follow procedures without deviation.
• Travel Requirement : Willingness to travel
• Strong written and verbal communication skills in English
• Location : Madrid or Barcelona

What we offer

• Fully remote work, providing the flexibility needed in today’s world.
• A dynamic and mission‑driven work environment.
• A collaborative environment that encourages creativity and innovation.
• Supportive colleagues are committed to your professional growth.
• Comprehensive benefits package.

Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable)

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site : https://en.mgi-tech.com/about/privacy/