Field Service Technician

Malvern Panalytical; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading analytical instrumentation company is seeking a Field Service Technician based in Madrid. Responsibilities include providing after-sales support, conducting installations, and customer training. The ideal candidate must be fluent in Spanish, have a relevant diploma, and possess at least 1 year of experience in a similar role. This role offers various benefits including flexible working hours and private health insurance.

Servicios

23 days holidays plus additional days

Flexible working hours

Private health insurance

Bonus structure

Coffee and fruit in the office

Formación

• At least 1 year of experience in a similar position.
• Some knowledge in electrical and electronics is required.
• English – B2 or C1 level (written, read, spoken).

Responsabilidades

• Provide after-sales customer support including installations.
• Conduct preventive and corrective maintenance visits.
• Train customers on product usage.

Conocimientos

Fluent/Native in Spanish

Ability to design reactors and microreactors

Effective communication skills

Strong teamwork skills

Proactive attitude

Educación

Diploma or Vocational training in relevant fields

Herramientas

Knowledge of Navision

Descripción del empleo

Overview

Job title: Field Service Technician - Soporte Servicio Tecnico

Location - Madrid, Spain - office based

Role Benefits - 23 days holidays (extra 24th and 31st of December!) + Flexi time (7-8.30 to 3.15-4.45 Mon-Friday) + continuous shift the whole year + Private Insurance Health + Life Assurance + bonus + coffee and fruit in the office, and more!

About the role

Field Service Technician will provide after-sales customer support (technical and commercial), Installations and technical visits national and international, customer training and technical support for the production area. Spanish is a must.

What you will bring to the role

The field service technician will be responsible for the below but not limited to:

• Provide technical support to the production department when required.
• Provide after-sale support to customers
• Customer training.
• Carry out installations and start-ups of our equipments
• Carry out preventive or corrective maintenance visits.
• Execute spare parts supply projects and technical visits.
• Prepare quotes for spare parts, technical visits, and updates for serial equipment (FR, BTA, and ICCS).
• Support the sales network and technical service personnel throughout the group.
• Assemble and disassemble mechanical, electrical, and electronic components for documentation and recording.
• Drafting of procedures and/or work instructions on problem diagnosis, equipment adjustment, or component installation.
• Maintaining and updating documentation (templates, records, lists, and manual s) related to project execution and control.
• Ability to use hand tools, power tools, and measuring devices.
• Job duties must be performed accurately, methodically, completely, and efficiently in accordance with specifications, following procedures and safety guidelines to ensure a safe working environment.
• Maintain order and cleanliness in the workplace.
• Training of new recruits.
• Six-monthly monitoring of compliance with indicators associated with the Quality System.
• Proper segregation of generated waste
• Comply with the company´s applicable Health and Safety measures

About you

• Fluent/Native in Spanish
• Diploma, Vocational training in chemistry, electromechanics, electrical engineering, electronics, and/or automation. A lower level of qualification will be accepted provided that the candidate can demonstrate experience in electrical and electronic assembly, or experience in PID projects.
• At least 1 year of experience in a similar position in production processes.
• Some knowledge in electrica and electronics, , among others. Some knowledge in Navision is a plus
• English – B2 or C1 level (written, read, and spoken). - another language is a plus
• Ability to maintain productivity and efficiency under challenging work conditions, such as high workload, tight deadlines, or both.
• Commitment to maintaining a positive work environment.
• Knowledge of electrical systems and control systems.
• Familiarity with catalyst characterization equipment.
• Ability to design reactors and microreactors.
• Positive and proactive attitude.
• Strong teamwork skills.
• Ability to work independently and stay organized.
• Effective, assertive, cordial, and respectful communication skills.
• Discretion and confidentiality.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.