Field Service Engineer

Markem-Imaje; Comunidad Valenciana; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading product identification firm seeks a Field Service Engineer in Comunidad Valenciana, Spain. The role involves providing technical support to local customers, conducting installations, and promoting service products. Ideal candidates have 2-3 years of experience and strong communication skills in Spanish and English. Join a collaborative environment with growth opportunities and a variety of perks including a bonus scheme and health insurance.

Servicios

Bonus scheme

Health & Life Insurance

Meal allowance

Flex Salary

Company car

Employee Assistance Program

Fringe benefits (Christmas, birth / adoption)

Recruitment Referral bonus

Growth Opportunities

Formación

• 2-3 years experience as Field Service Engineer or Technical Service Engineer.
• High level of Spanish and Intermediate level English.
• Ability to assess situations and proactively advise on solutions.

Responsabilidades

• Perform pre-installations, installations, and maintenance activities.
• Train internal and external teams as necessary.
• Complete service reports accurately.
• Promote and sell M-I service products.

Conocimientos

Technical problem-solving

Communication skills

Time management

Customer satisfaction focus

Descripción del empleo

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As Field Service Engineer you will be a part of our technical service team in your assigned area in Spain, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do :

• Perform pre-installations, Installations and maintenance activity.
• Perform training, both internally and externally where needed.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault / solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
• Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationship with the Sales department.
• Travel to customers site within your assigned area along with occasional travel nationally to attend training events and meetings.

What you need to have :

Essential

• At least 2-3 years experience as Field Service Engineer or as Technical Service Engineer.
• Ability to technically assess situations and issues, and proactively advise on solutions.
• Ability to follow procedures and plan time effectively.
• Ability to manage multiple tasks.
• Excellent communication skills.
• High level of Spanish and Intermediate level English.

Desirable

• Certification relating to Mechanical, Electrical / Electronics, Networking, Vision cameras or software capabilities.
• Expert knowledge of technical products, ideally like Markem-Imaje s product range.

What we offer :

• Bonus scheme
• Health & Life Insurance
• Meal allowance
• Flex Salary
• Company car
• Employee Assistance Program
• Fringe benefits (Christmas, birth / adoption)
• Recruitment Referral bonus
• Growth Opportunities within an international environment

You’ll only be the right candidate if you are aligned to our values and culture :

• Collaborative entrepreneurial spirit.
• Winning through customers.
• High ethical standards, openness and trust.
• Expectations for results.
• Respect and value people.

Work Arrangement : Remote

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.