Field Service Engeneer

Sysmex España; Barcelona; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Hybrid work model

Referral program bonus

Baby-friendly company

Flexible compensation plan

Descripción de la vacante

Sysmex España is seeking a Field Service Engineer to advance a career with a leading in vitro diagnostic company. You will support the Barcelona–Valencia region, ensuring exceptional customer satisfaction, performing installations, maintenance, and warranty services on Sysmex products.

You will have a degree in Engineering or Biosciences, an electronics certificate, native Spanish with fluent English, and 3–5 years in the IVD field, with strong independent work capabilities and PC skills.

Formación

• Native Spanish; fluent English for technical communication.
• Engineering or Biosciences degree with electronics certificate.
• 3–5 years of technical/IVD field team experience.
• Proficient with PC tools and software applications.
• Ability to work independently and under pressure.

Responsabilidades

• Ensure exceptional customer support for Sysmex products in the assigned area.
• Perform corrective interventions and installations, manage warranty services.
• Carry out preventive and corrective maintenance and report field quality issues.
• Monitor installation performance and diagnose system errors.
• Provide on-site support to Sales/Marketing during events and demonstrations.
• Collaborate with Sales to maximize customer satisfaction and commercial results.

Conocimientos

Spanish (native)

English fluent

PC tools & software

Technical electronics background

IVD/field service experience (3-5 yrs)

Independent work under stress

Educación

Bachelor’s/Master’s in Engineering or Biosciences

Advanced Certificate in electronics

Descripción del empleo

We are looking for a Field Service Engineer who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Barcelona - Valencia). You will be responsible of ensuring and maximizing the customer satisfaction with Sysmex product lines.

What will you do?

• Ensure exceptional customer support for all Sysmex products and solutions in your assigned geographical area.
• Attend customer visits to perform corrective interventions, ensuring the reliable performance of our installed base.
• Execute installations, manage warranty services, and carry out preventive and corrective maintenance.
• Report back on field quality issues, contributing to continuous improvement and product reliability.
• Monitor and maintain the performance and accuracy of installations, detecting and solving system errors efficiently.
• Keep physicians and lab personnel informed about proper system operation, ensuring high-quality diagnostics.
• Deliver basic technical training to users post-installation, enabling smooth onboarding and confident usage.
• Provide on-site support to Sales and Marketing teams during congresses, workshops and product demonstrations.
• Collaborate with Sales to maximize customer satisfaction and optimize commercial results in your territory.

What you need to be successful:

• Bachelor’s/Master’s Degree in Engineering or Biosciences
• Advanced Certificate in electronics and/or equivalent industry experience
• Native level of Spanish and fluent in English
• Technical electronic equipment background, between 3-5 years of experience managing technical teams (IVD industry)
• Knowledge as a user of PC tools and software applications
• Capable of working independently and to work under stressful situations

What's in it for you?

• Flexible Compensation Plan in public transports, school fees, kindergarden, medical insurance for family, etc
• Flexible working hours and hybrid work model
• Health insurance
• Referral program bonus – When you introduce us to people as talented as you
• Baby-friendly company
• Excellent, dynamic, and multicultural environment

At Sysmex, we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.