Field Service Coordinator SLS West Europe

Wärtsilä Corporation; Porriño; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global technology company seeks a Field Service Coordinator SLS West Europe to manage service engineers and back-office activities. This role requires a proactive approach, flexibility to support teams, and experience with tools like Salesforce and SAP. Knowledge of Italian is a plus. The position is mainly based in Spain, with limited travel expected.

Formación

• Proven ability to coordinate complex projects from start to finish.
• Flexibility in supporting field service engineers when necessary.
• Knowledge of calibration and quality processes.

Responsabilidades

• Coordinate service engineers while managing back-office staff.
• Create job packs and service orders.
• Manage financial processes regarding invoices and timesheets.

Conocimientos

Project coordination

Sales opportunity recognition

Bilingual (English, Italian preferred)

Team collaboration

Herramientas

Salesforce

SAP

Descripción del empleo

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Function: Service Delivery

Job Category: Other

Field Service Coordinator SLS West Europe

We are now looking for a

Field Service Coordinator SLS West Europe

to join our team working for a better future.

The position is permanent and the preferred location is in Spain, but also Italy & Greece are possible locations.

What will you be doing

The Field Service Coordinator SLS West Europe is part of the team that primarily coordinates the service engineers whilst also managing the many varied back‑office activities in our FS Team 1, which covers our customers in Western Europe.

The successful candidate will be responsible for taking ownership from the job booking stage and organising the attendance of FS Engineers, managing the internal and external stakeholders from inception of the jobs through to final invoice and closure of the activities.

This position will report to the Team 1 FS manager.

As Field Service Coordinator SLS West Europe your work will focus on these responsibilities:

• The co‑ordination of work from 'engineer request' and throughout the resulting job / work orders
• Creating job packs for Field Service Engineers
• Creating service orders in Salesforce & SAP
• Ensuring 'planning board' is updated with live current data
• Ensuring all information regarding dockings / jobs are received and filed correctly
• Credits & Debits processes
• Invoicing & billing
• Managing weekly timesheets from FSE's & wages to ensure internal finance & payroll teams have correct information on time for salary payment deadlines
• Managing CAT 2 Field Service engineering hours updated information to various internal reporting tools
• Handling reworks and claims

To be successful in this role, we expect you to have:

• Follow jobs/work orders from start to finish
• Recognise and push sales opportunities to Account Managers where possible.
• Assist the Global Field Service / Sales Support / Sales managers when required.
• Be comfortable in arranging bonding jig loans to customers / other Wartsila network companies and approved partners as required.
• Ensuring Field Service equipment cupboard is fulfilled/updated
• Have a logical and ordered approach to FS tools management, ensuring equipment calibration is up to date ensuring Quality processes are adhered to.
• The flexibility to assist FS engineers and colleagues as required
• Italian language knowledge would be an advantage

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co‑creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions related to this position please reach out to Zoi Psomopoulou, FS Manager, Europe & Africa, on [e-mail] (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .