Field Applications Engineer

Getac; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global technology firm seeks a technically skilled individual in Madrid to provide pre-sales and post-sales support. You will manage customer technical queries, engage with sales teams, and document issues. The ideal candidate is a Spanish native with excellent English communication skills and at least 5 years of experience in the IT sector. This role requires self-motivation and a positive attitude, with the ability to travel as needed.

Formación

• 5 Years general experience within the service / IT environment.
• Minimum 3 years direct experience in computer diagnostics and repair.
• Detail knowledge and understanding of PC architecture.

Responsabilidades

• Provide pre-sales support to assist technical project requirements.
• Manage customer-facing technical queries and escalations.
• Document and log all technical issues within central database.

Conocimientos

Technical expertise

Customer management skills

Analytical skills

Communication skills

Descripción del empleo

Scope of Role

Early engage with potential customer to promote Getac solutions.

Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.

English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

• Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
• Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
• Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
• Document and log all technical issues within central database (saleforce.com / FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
• Working with sales teams to provide proactive support on products and projects to anticipate and elevate potential issues to management and Getac HQ technical teams.
• Conduct the regular product technical update and golden sample evaluation for enterprise customers

Experience Required

• Eligible to legally work in Spain.
• 5 Years general experience within the service / IT environment
• Minimum 3 years direct experience in computer diagnostics and repair
• Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
• Language – Spanish native with very good English in verbal and writing.
• Project Support skill preferable
• Preferable but not required experience in Defense industry.
• Preferable driving license

Competencies

• Self-Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritize accordingly
• Excellent written and spoken communication skills for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytics skills and data management
• Positive hands on attitude to getting the job done

Ability and willingness to travel as required by the Company

Working Relationships

• Local and HQ Enterprise Account Team (Commercial , Technical , Project)
• Enterprise Customers
• European Service and Administration teams
• End Customer and Third-party Partner