Field Application Engineer

Getac; Santiago de Compostela; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology solutions company in Santiago de Compostela is seeking a skilled technical support professional. Responsibilities include engaging with customers to provide pre-sales and post-sales support. The ideal candidate has 5 years of service or IT experience, including 3 years in computer diagnostics, and must possess excellent English and Spanish communication skills.

Formación

• Eligible to legally work in Spain.
• 5 years of general experience within the service/IT environment.
• Minimum 3 years of direct experience in computer diagnostics and repair.
• Detail knowledge and understanding of PC architecture.

Responsabilidades

• Provide pre-sales technical support.
• Manage post-sales issues and escalations.
• Document technical issues within a central database.
• Work with sales teams to anticipate potential issues.

Conocimientos

English communication

Customer management

Analytical skills

Technical query management

Descripción del empleo

Scope of Role

• Early engage with potential customer to promote Getac solutions.
• Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
• English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

• Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
• Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
• Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
• Document and log all technical issues within central database (saleforce.com / FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
• Working with sales teams to provide proactive support on products and projects to anticipate and escalated potential issues to management and Getac HQ technical teams.
• Conduct the regular product technical update and golden sample evaluation for enterprise customers

Experience Required

• Eligible to legally work in Spain.
• 5 Years general experience within the service / IT environment
• Minimum 3 years direct experience in computer diagnostics and repair
• Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
• Language – Spanish native with very good English in verbal and writing.
• Project Support skill preferable
• Preferable but not required experience in Defense industry.
• Preferable driving license

Competencies

• Self-Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritize accordingly
• Ability and willingness to travel as required by the Company
• Excellent written and spoken communication skills for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytics skills and data management
• Positive hands on attitude to getting the job done

Working Relationships

• Local and HQ Enterprise Account Team (Commercial , Technical , Project)
• Enterprise Customers
• European Service and Administration teams
• End Customer and Third-party Partner