Field Application Engineer

Getac; Donostia/San Sebastián; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global technology solutions provider based in Donostia/San Sebastián seeks a Technical Support Specialist. This role includes providing pre-sales and post-sales technical assistance to enterprise customers, documenting issues, and supporting the sales team. Ideal candidates will have at least 5 years of IT experience, be fluent in Spanish with strong English communication skills, and possess knowledge in PC architecture. Travel may be required.

Formación

• 5+ years of experience in the service/IT environment.
• Minimum 3 years in computer diagnostics and repair.
• Native Spanish with very good English skills.
• Detail knowledge of PC architecture.
• Project Support skills are preferable.

Responsabilidades

• Provide pre-sales technical support to customers.
• Manage post-sales technical issues and escalate as necessary.
• Document technical issues in the central database.
• Support sales teams with proactive technical guidance.
• Conduct regular product technical updates for enterprise customers.

Conocimientos

Technical project support

Customer communication

Problem-solving

Analytical skills

Descripción del empleo

Scope of Role

• Early engage with potential customer to promote Getac solutions.
• Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
• English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

• Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
• Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
• Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
• Document and log all technical issues within central database (saleforce.com / FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
• Working with sales teams to provide proactive support on products and projects to anticipate and escalated potential issues to management and Getac HQ technical teams.
• Conduct the regular product technical update and golden sample evaluation for enterprise customers

Experience Required

• Eligible to legally work in Spain.
• 5 Years general experience within the service / IT environment
• Minimum 3 years direct experience in computer diagnostics and repair
• Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
• Language – Spanish native with very good English in verbal and writing.
• Project Support skill preferable
• Preferable but not required experience in Defense industry.
• Preferable driving license

Competencies

• Self-Motivated individual capable of working individually and within a small team
• Ability to manage multiple issues and prioritize accordingly
• Ability and willingness to travel as required by the Company
• Excellent written and spoken communication skills for both internal and external correspondence
• Customer management and communication skills especially via telephone and email
• Analytics skills and data management
• Positive hands on attitude to getting the job done

Working Relationships

• Local and HQ Enterprise Account Team (Commercial , Technical , Project)
• Enterprise Customers
• European Service and Administration teams
• End Customer and Third-party Partner