Fashion Support Consultant (French - speaking)– Remote GS02

Concentrix Spain; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading solutions provider in Spain is seeking a Fashion Support Consultant to assist customers in the fashion industry. The role involves taking calls, solving issues, and maintaining product knowledge. Ideal candidates must have a proficient level of French and advanced English, along with a minimum of one year of experience in retail. This opportunity offers remote work, a salary of €18,978, and additional bonuses.

Servicios

Full paid training

Career development programs

Bonus potential

Formación

• Minimum of 1-year relevant experience in fashion retail or retail.
• Proficient or bilingual level of French, and advanced level of English.
• Customer-driven with strong sales motivation.

Responsabilidades

• Take incoming customer calls and solve users’ demands.
• Log call details on call management systems.
• Maintain service and product knowledge.

Conocimientos

Bilingual French

Advanced English

Customer-facing skills

Sales techniques knowledge

IT platform knowledge

Herramientas

Windows/MS Office

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Fashion Support Consultant (Remote from Spain), you will be part of our team of game‑changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer calls from boutiques and shops and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of French, and an advanced level of English
• Have a minimum of 1‑year relevant experience in fashion retail or retail
• Have knowledge of sales techniques (up‑/cross‑selling, objection handling, etc.)
• Are customer‑driven, motivated to work in sales, opportunistic in creating sales leads
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer‑facing and customer‑care skills
• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• Full‑time 39 hours/week, temporary contract: rotational Monday to Saturday from 8:00 to 19:00
• Salary 18,978 euros gross/year + up to 1,200 euros gross/year in bonus
• Opportunity to work remotely from Spain
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game‑changers around the globe call Concentrix their "employer of choice".

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.