Family Engagement Manager

Globeducate; Villaviciosa de Odón; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Permanent contract

Full-time role

Regional Iberia scope

Professional development

Job summary

Globeducate is seeking an experienced Family Engagement Manager to join the Iberia Admissions team. You will be the first contact for prospective families, manage enquiries, guide them through the admissions journey and coordinate school visits across several schools in the region.

The role requires strong communication and relationship-building skills, advanced CRM experience (HubSpot preferred), and fluency in Catalan, English and Spanish; Galician/Portuguese are a plus.

Qualifications

• Minimum 2 years in a customer-facing environment such as admissions, consultative sales, customer service or a contact centre.
• Fluent in Catalan, English and Spanish with excellent verbal and written communication skills in all three languages.
• Strong CRM skills and experience managing pipelines; HubSpot experience preferred.

Responsibilities

• Manage and qualify incoming enquiries from families interested in our schools.
• Guide families through the initial stages of the admissions journey and coordinate school visits.
• Ensure timely responses, effective lead management and a seamless handover to each school's Admissions team.

Skills

CRM skills

Relationship building

Multilingual communication

Education

Bachelor's degree in Marketing, Communications, Education, or Business

Tools

HubSpot

Job description

Globeducate International Schools

Globeducate is one of the world’s leading international K-12 education groups, with a network of schools and educational brands across multiple countries. Our schools are united by a shared commitment to educational excellence, innovation, international mindedness, and the development of students who graduate as global citizens who can shape the world. Colleagues at Globeducate benefit from working within a collaborative international community that values continuous improvement, professional learning and the sharing of best practice across the group.

Key Responsibilities

We are seeking an experienced and highly organised Family Engagement Manager to join our regional Admissions team in Iberia. This is an exciting opportunity for a proactive professional with strong communication, customer service and relationship-building skills who is passionate about delivering an outstanding experience to prospective families.

As the first point of contact for families interested in our schools, you will manage and qualify incoming enquiries, guide families through the initial stages of the admissions journey, and coordinate school visits. Working across several schools within the region, you will play a key role in ensuring timely responses, effective lead management and a seamless handover to each school's Admissions team.

Candidate Profile

• University degree or equivalent qualification in Marketing, Communications, Education, Business or a related field.
• Minimum of 2 years' experience in a customer-facing environment such as admissions, consultative sales, customer service or a contact centre.
• Strong experience handling telephone enquiries and building positive relationships with prospective customers or families.
• Advanced CRM skills and experience managing pipelines; previous experience using HubSpot is highly desirable.
• Fluent in Catalan, English and Spanish, with excellent verbal and written communication skills in all three languages.
• Galician and/or Portuguese would be an advantage.
• Previous experience within the education sector or an international school environment is highly desirable.
• Excellent organisational skills with the ability to manage a high volume of enquiries across multiple schools while maintaining attention to detail.
• Strong customer and family orientation, combining a warm and professional approach with a results-driven mindset.
• Ability to work collaboratively across different teams, schools and locations.
• Proactive, adaptable and comfortable working in a fast-paced regional environment where priorities may change according to demand.
• Strong attention to data quality and confidence maintaining accurate information across CRM and communication systems.

We Offer

• Permanent and full-time contract.
• A regional role within the Iberia Admissions team, working across a diverse network of international schools.
• A collaborative, international and dynamic working environment.
• Access to a wide range of professional development opportunities within the Globeducate network.

Safeguarding Statement:

Globeducate is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We welcome applications from all suitably qualified candidates, particularly those from underrepresented groups including ethnicity, gender, transgender status, age, disability, sexual orientation or religion. Successful applicants will be subject to safer recruitment checks, including an enhanced DBS check (with barred list where appropriate), checks with past employers, including overseas police checks, online searches and relevant pre-employment safeguarding assessments.