F&B Supervisor

The Social Hub; Asturias; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across properties

Growth opportunities

Fun workplace

Descripción de la vacante

The Social Hub is seeking a Community / F&B Supervisor for our San Sebastián location. You will supervise front-of-house operations, ensure flawless welcome and dining service, and play a key role in connecting with guests and colleagues to deliver the TS H experience.

Join a dynamic, multi-national environment that encourages growth, flexibility, and a memorable guest journey while maintaining calm leadership during peak periods.

Formación

• Minimum 1 year hotel experience or team leadership.
• Strong guest service orientation and communication skills.
• Ability to work flexible hours, including peak periods.

Responsabilidades

• Supervise front-of-house staff and ensure guests receive top service.
• Cross-sell products and services to enhance guest experience.
• Handle guest or staff inquiries and resolve issues professionally.
• Maintain overview of hotel operations and stay composed during busy periods.
• Share knowledge and support team members with questions or needs.
• Act as the internal TS H networker to align with guest community needs.

Conocimientos

Guest service excellence

Leadership

Team coordination

English communication

Descripción del empleo

Come join the future of hospitality and be the new Community Supervisor of our San Sebastián location!

• F&B Supervisor

Your Mission, Should You Choose To Accept:

As our Community / F&B Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations.

Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable - you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic!
• You know about our product offering and how to (cross-)sell these products to our guests
• Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur
• You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations
• You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue!
• You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needs
• Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about

Who You Are

• You have a flexible, hands-on, motivated and positive approach
• You have at least 1 year of hotel experience or team leading experience
• You always have a helicopter view and know exactly when to be where and how to best assist the team
• You love responsibility and handle stressful peak periods like a pro
• You have good communication skills in English (Speak any other languages? The more the merrier!)
• You’re hard working, responsible and have a "let's do this!" mentality
• You build, lead and inspire motivated, happy teams like a natural
• You’re legally allowed to work in Spain

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.