F&B Learning & Development Lead – Iberia

Legends Global (Europe); Madrid; Híbrido; EUR 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Childcare vouchers

Health insurance plan with Aegon

Wellhub app access

Generali pension scheme

Hybrid work up to 2 days from home

Pluxee restaurant card

Descripción de la vacante

Legends Global is seeking an experienced F&B Trainer for Iberia to design and deliver the training programme across our Iberian outlets. You will shape learning pathways, drive service quality, and ensure compliance with safety and hygiene standards in a fast-paced hospitality environment.

You will lead blended learning initiatives, coach leaders, and collaborate with health and safety teams to embed world-class guest experiences across Legends Global venues in Iberia.

Formación

• Strong experience in Food & Beverage operations, training, or learning & development.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organizational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.

Responsabilidades

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on-the-job coaching, e-learning, and microlearning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front-line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programs for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high-end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Using appropriate learning models to ensure the customer experience is at the heart of all we do.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning-related budgets.

Conocimientos

F&B operations

Training & development

Facilitation

Coaching

Stakeholder management

LMS platforms

Time & attendance tools

Digital learning tools

Communication skills

Analytical skills

Herramientas

LMS platforms

Time & attendance platforms

Digital learning tools

Descripción del empleo

Legends Global is seeking an experienced F&B Trainer for Iberia to design and deliver the training programme across our Iberian outlets. You will shape learning pathways, drive service quality, and ensure compliance with safety and hygiene standards in a fast-paced hospitality environment.

You will lead blended learning initiatives, coach leaders, and collaborate with health and safety teams to embed world-class guest experiences across Legends Global venues in Iberia.