Expert Telco Loyalty & Customer Lifecycle (m/f/d)

MediaMarkt España; el Prat de Llobregat; On-site; EUR 55,000 - 75,000; Full time

Job summary

MediaMarkt España is seeking a dedicated professional to own the end-to-end Telco customer lifecycle, from onboarding to pre-renewal, driving engagement, value and retention. You will define post-purchase campaigns, onboarding education, and cross-/upsell logic while coordinating with campaign, digital, compliance and country teams.

The role emphasizes translating journeys into campaigns, a strong grasp of loyalty programs, and collaboration across international teams in a fast-paced retail tech

Qualifications

• Experience in lifecycle management, CRM and customer engagement.
• Ability to translate journeys into campaigns and communications.
• Strong understanding of in-life value creation.
• Experience in loyalty programs, customer retention, or customer value management.

Responsibilities

• Own end-to-end Telco customer lifecycle blueprint from onboarding to pre-renewal.
• Define post-purchase and always-on campaigns.
• Own onboarding communication and feature education.
• Develop cross- and upsell logic during contract life.
• Coordinate with campaign, digital, compliance, and country teams.
• Align lifecycle logic with proposition, retention, and CX/NPS insights.
• Integrate Telco use cases into the Loyalty ecosystem.
• Share best practices and standardize across countries.

Skills

Lifecycle management

CRM

Customer engagement

Campaign translation

Telco experience

Education

Degree in Business, Marketing, CRM, Digital Business, or similar

Tools

CRM software

Job description

Description

Builds and owns the end-to-end Telco customer lifecycle and loyalty blueprint from onboarding to pre-renewal, driving engagement, customer value, retention, service communication, and cross-/upsell opportunities throughout the customer relationship.

Your Tasks

• End-to-end lifecycle blueprint from onboarding to pre-renewal
• Definition of post-purchase and always-on campaigns
• Ownership of onboarding communication and feature education
• Development of cross- and upsell logic during contract life
• Coordination of implementation with campaign, digital, compliance, and country teams
• Alignment of lifecycle logic with proposition, retention, and CX/NPS insights
• Integration of Telco use cases into the existing Loyalty ecosystem
• Best-practice sharing and standardization across countries
• Tracking and optimization of business case performance throughout the customer lifecycle

Your Profile

• Degree in Business, Marketing, CRM, Digital Business, or similar
• Experience in lifecycle management, CRM, and customer engagement
• Experience translating journeys into campaigns and communications
• Strong understanding of in-life value creation
• Experience in loyalty programs, customer retention, or customer value management
• Experience in telecommunications, mobile subscriptions, or related subscription-based businesses is strongly preferred
• International and cross-functional experience is beneficial but not required

About Us

Do you want to be part of the future of retail?

Let's Go! At MediaMarkt, "Let's Go!" is more than just a slogan; it’s an attitude.

We are passionate about technology and aim to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, joining a workforce of over 7,000 people in Spain.

About MediaMarkt

MediaMarkt is the leading omnichannel company in Spain and Europe for the retail of consumer electronics and related services. We are part of the MediaMarktSaturn Group, which operates over 1,000 stores across 11 countries with a global team of more than 52,000 people.

In Spain, we have 112 stores, an online shop, a Logistics Center and Service Hub in Pinto (Madrid), and our headquarters in El Prat de Llobregat (Barcelona). We work every day to be our customers' first choice as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world.

Our success is built on constantly adapting to new consumer trends, offering a wide variety of products, services, and solutions, and providing a unique, personalized shopping experience—all while maintaining a firm commitment to leaving a positive legacy for society and the environment.

The best solutions emerge when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where everyone can grow and contribute their talent. In doing so, we strive to be the benchmark company—"The Experience Champion"—in the consumer electronics sector. Join our team, and let’s build a diverse, innovative, and exciting future together! Let's Go!

Job Infos

Location: El Prat De Llobregat

Media Markt Saturn Administración España

Department: HQ - Services & Solutions

Entrylevel: Profesionales

Type of Employement: Tiempo Completo

Working Hours: 40

Persona: Job Requisition HQ Manager