Experienced travel insurance assistance professionals – Viking Travel Care

Viking Sverige AB; Torrevieja; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A travel insurance assistance company is seeking a Senior Assistance Coordinator for remote case handling and operational tasks. Candidates should have at least 3 years of experience in travel assistance, fluency in Norwegian or Danish, and excellent communication skills. The position is temporary, with a contract lasting between 4 to 12 months, requiring potential travel to Spain for training. A part-time option may be considered.

Formación

• Minimum 3 years’ experience in travel assistance.
• Can handle all types of travel insurance assistance cases including repatriation.
• Familiar with reading and interpreting insurance conditions.

Responsabilidades

• Case handling, all types – simple, medium, heavy.
• Handling medical transport cases and repatriations.
• Support and knowledge sharing with colleagues.

Conocimientos

Norwegian or Danish fluency

English fluency

Experience in travel assistance

IT systems proficiency

Supervision/shift management knowledge

Descripción del empleo

Viking Travel Care is looking to strengthen our operations team with professionals with long experience from travel insurance assistance, case handling and operations.

We are looking for candidates who, for a temporary period, can assist us with case handling and other operative tasks.

Responsibilities and tasks

• Case handling, all types – simple, medium, heavy
• Handling medical transport cases and repatriations
• Support and knowledge sharing with colleagues
• Training of colleagues
• Operational supervision, tasks management etc

We can offer:

Short term remote positions

Required qualifications

• Minimum 3 years’ experience in travel assistance
• Can handle all types of travel insurance assistance cases including repatriation
• Norwegian or Danish fluent verbally and in writing
• Fluent English verbally and in writing
• Familiar with reading and interpreting insurance conditions
• Experience with supervision and/or shift management is a plus
• Experience from training and coaching colleagues/staff
• Good user of IT systems and can quickly learn new systems.

Personal abilities

• You have a structured approach and get things done
• You have excellent prioritization and delegation skills
• You communicate well and have good people skills
• You see solutions instead of problems and have a flexible mindset
• You thrive in an environment of rapid and continuous change
• You are not afraid to make decisions and comfortable with giving feedback
• You are used to reading and following work instructions and procedures

Practical information

• Position: Senior Assistance Coordinator / Transport Coordinator / TBD
• Position type: Fulltime (part-time can be considered)
• Work hours: 24h rotation, but mainly day-evening-weekend
• Contract period: 4-12 months
• Workplace: Remote
• Travel to Spain for training or when needed, must be expected
• Start date: As soon as possible / to be agreed

Interested in long term position in Spain, instead?

If you are planning to relocate to Spain, we have fulltime continuous contracts for employees working from our locations in Spain (Torrevieja and Fuengirola).

The tasks and qualifications will be the same as above, but the contract will be fulltime, and Spanish based.

We offer practical help and compensation for your relocation.

If you have any questions, you are welcome to contact

Cristina F. Blanco, Operations Manager Travel Care,
phone: [phone] or
e-mail:[e-mail]