Evening Customer Service Centre Advisor (Part Time)

Zoco Home; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic home decor company is looking for a talented customer service representative to join their team on-site in Mijas, Spain. The role involves assisting customers through various communication channels, ensuring a high level of customer satisfaction. Candidates must be proficient in both Spanish and English, with strong communication skills and relevant customer service experience. This position is ideal for those passionate about delivering exceptional customer experiences.

Formación

• Experience in customer support or a similar role.
• Proficiency in both Spanish and English, written and verbal.
• Strong communication skills are essential.

Responsabilidades

• Ensure a great customer service experience via phone, email, and social channels.
• Handle customer inquiries and after-sales support.
• Maintain high levels of customer satisfaction throughout the journey.

Conocimientos

Customer Service

Customer Experience

Customer Satisfaction

Strong communication skills

Herramientas

Customer service platforms

Basic IT skills

Descripción del empleo

Company Description

We have amazing customers, so we are looking for an amazing customer service representative to join our team on-site in Mijas to ensure a great customer service experience by phone, email and social channels. The role involves assisting customers with inquiries, handling after sales and ensuring a positive customer experience. Responsibilities include managing customer support channels, maintaining a high level of customer satisfaction, and ensuring ongoing communication throughout the customer journey.

Proficiency in Customer Service, Customer Experience, and Customer Satisfaction

Experience in Customer Support / Customer Service or similar role

Strong communication skills in Spanish and English, both written and verbal

Basic IT and customer service platform skills