European Transplant Workflow & Tech Support Specialist

Werfen; España; Remote; EUR 60,000 - 100,000; Full time

Job summary

Werfen is seeking a skilled professional to deliver advanced technical application support and workflow consulting across Europe, strengthening the operational value of transplant solutions. The role blends second-level support with deep knowledge of digital platforms, advising affiliates in pre-sales and post-sales activities.

You will lead LEAN-based improvement projects, develop tools and training materials, and help laboratories improve efficiency and turnaround time while maintaining strong

Qualifications

• Advanced degree in Biomedical Sciences or related field; HLA/transplant specialization preferred.
• At least 5 years in Technical or Application Support, Workflow Consulting, or similar roles in IVD/medical devices.
• Experience with software, connectivity, digital platforms, or IT tools.
• Strong analytical, communication, and project management skills.

Responsibilities

• Provide second-level technical, scientific, and application support across Europe.
• Lead workflow assessments and LEAN-based improvement projects.
• Develop tools, training materials, and best practices for affiliates.
• Support pre-sales and post-sales activities with product demos.
• Coordinate CAPAs and ensure timely implementation.
• Present workflow analyses and deliver value-focused recommendations.

Skills

Technical support

Workflow analysis

LEAN/Six Sigma

Communication

Project management

Education

Advanced degree in Biomedical Sciences

Specialization in HLA/transplant

Tools

BI dashboards

AI tools

Data management systems

Job description

Werfen is seeking a skilled professional to deliver advanced technical application support and workflow consulting across Europe, strengthening the operational value of transplant solutions. The role blends second-level support with deep knowledge of digital platforms, advising affiliates in pre-sales and post-sales activities.

You will lead LEAN-based improvement projects, develop tools and training materials, and help laboratories improve efficiency and turnaround time while maintaining strong