European Operations Manager - Homecare Business

Nippon Gases UK & Ireland; Comunidad de Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading industrial gases company in Madrid seeks an experienced European Operations Manager. This role involves overseeing homecare operations across Europe, developing strategies to enhance efficiency and safety. Ideal candidates have over 7 years of experience in operations management, preferably within healthcare services, and possess excellent leadership and communication skills. The company offers competitive salaries and benefits including flexible work hours and a commitment to sustainability.

Servicios

Competitive salaries

Flexible work hours

Health insurance

Pension plan

Childcare assistance

Sports package

Formación

• At least 7 years of proven experience in operations management, preferably in homecare or healthcare services.
• Knowledge of European regulations and standards related to homecare services.

Responsabilidades

• Develop and implement operational strategies to enhance efficiency across homecare services.
• Oversee day-to-day operations ensuring compliance with safety and regulatory requirements.
• Lead and mentor a team of regional managers.
• Monitor and analyze performance metrics.
• Collaborate with cross-functional teams for continuous improvement.
• Manage budgets and resources efficiently.

Conocimientos

Strong leadership skills

Data-driven decision-making

Problem-solving abilities

Exceptional communication skills

Customer satisfaction driven

Educación

Bachelor's degree in Business Administration or Healthcare Management

Master's degree (preferred)

Descripción del empleo

Job description

NipponGases is one of the leading companies in the industrial and medical gasesbusiness in Europe. Serving over 150,000 customers and 350,000 patients across13 countries, we offer a comprehensive range of gas-based solutions tailored tosectors including healthcare, homecare, food, electronics, manufacturing,chemicals, electronics, and energy among many others. One of the business lineswe work on is homecare. We are dedicated to delivering high-quality care andsupport to our patients, ensuring their well-being and independence. Our teamis passionate about making a positive impact in the lives of those we serve.

We areseeking an experienced, hands on and dynamic European Operations Manager tooversee and optimize our homecare operations across multiple countries inEurope. The ideal candidate will have a strong background in Homecare operationsmanagement, excellent leadership skills, and a deep understanding of thehomecare industry. The European Operations Manager will be reporting to Chief Operating Officer,based in Madrid Headquarters.

KeyResponsibilities:

• Develop and implement operational strategies: Enhance efficiency and effectiveness of homecare services across Europe, ensuring that all operations adhere to safety protocols and regulatoryrequirements. Set clear, action-oriented goals for each region to achieveoperational excellence.
• Oversee day-to-day operations: Ensure compliance with regulatory requirements and company standards, witha strong emphasis on maintaining a safe working environment for allemployees and customers (patients, doctors, hospital,…) satisfaction. Implement regular safety audits and risk assessments to identify andmitigate potential hazards.
• Lead and mentor a team of regional managers: Provide guidance and support to achieve operational goals, with a focus onpromoting a culture of safety, continuous improvement and customerssatisfactions.
• Monitor and analyze performance metrics: buildEuropean homecare operations dashboard, Identify areas for improvement andimplement corrective actions, with a particular focus on safety-relatedmetrics such as incident rates, compliance with safety protocols andcustomers satisfaction. Develop action plans to address any identifiedissues.
• Collaborate with cross-functional teams: Drivecontinuous improvement initiatives and enhance service delivery, ensuringthat safety considerations, operational efficiency and customerssatisfactions are integrated into all aspects of operations. Work closelywith the safety team to develop and implement safety training programsforall employees and with Homecare Business development to sustain growthstrategy
• Manage budgets and resources: Ensure cost-effective operations while maintaining high-quality carestandards, with a focus on allocating resources to support safetyinitiatives. Monitor and control expenses related to safety equipment andtraining. Monitor and is warrant of CAPEX expenditure process at Europeanlevel. Ensure continuous resources / CAPEX improvement by identifyinginnovative ways of working, service delivering and innovative tools.
• Foster strong relationships with clients,stakeholders, and partners: Ensure customers(patients, doctors, hospital) satisfaction and business growth, with acommitment to providing safe and reliable homecare services. Communicatesafety policies and procedures to clients and stakeholders to build trustand confidence.
• Stay updated with industry trends and bestpractices: Incorporate them into operational strategies,with a particular focus on emerging safety standards, technologies andcustomers differentiation. Participate in Homecare suppliers evaluation and products portfolio selection. Participate in industry forumsand networks to stay informed about the latest safety developments. Is adriving force to introduce innovative tools and processes (remotemonitoring, telemedicine,…), ensuring continuous improvement.
• Develop best practices sharing between thedifferent countries, ensuring maturity operation development withinEurope for the different services and supporting Homecare businessgrowth strategy.
• Homecare new projects deployment responsible: isin charge of ensuring new homecare projects deployment on the field withPM methodology, in strong collaboration with country operations managers(new geographies, new tools,…

Job requirements

Background:

• Bachelor'sdegree in Business Administration, Healthcare Management, or a relatedfield. A Master's degree is preferred.
• Atleast 7 years of proven experience in operations management, preferably inthe homecare or healthcare services industry.
• Knowledgeof European regulations and standards related to homecare services.

Required Skills:

• Agile,Hands on, Strong leadership and team management skills, with the abilityto motivate and inspire others.
• Excellentanalytical and problem-solving abilities, with a focus on data-drivendecision-making.
• Exceptionalcommunication and interpersonal skills, with the ability to build andmaintain relationships at all levels.
• Appetitefor medical business and innovative tools / processes (patient monitoring,connected devices,…),
• Customerssatisfaction driven.
• Language requirements: full professional proficiency in English is mandatory; knowledge of any other European language is a plus.

Others: Availabilityto travel abroad 20-25% of the time.

Why joinNippon Gases?

At Nippon Gases, we’re a reliable partner for key industries, combining global expertise with a local touch to make areal difference. Guided by our commitment to sustainability, we driveinnovation through cutting-edge technology and a strong R&D network. Here,you’ll have the autonomy to own your career, with the chance to work onprojects that impact communities and shape a carbon-neutral future.

Discover a place where you’ll play a key role insolutions that power major industries and make a difference in everyday life.At Nippon Gases, our technologies support countless essential processes — oftenbehind the scenes — that keep food fresh, enhance electronic chip production,purify water, and provide critical respiratory treatments. With a solid,diversified presence across Europe, we’re a reliable and stable companydedicated to constant innovation and to creating a healthier, more sustainablefuture.

Being part of The Gas Professionals will lead you to:

🌍 Think beyond the visible to explore and develop new solutions for a sustainable tomorrow.
🚀 Move and challenge yourself with the support of a collaborative team and inspiring leaders.
🌱Grow amplify your talent to its fullest potential, reaching as far as you aim.

What we offer:

• Remuneration and Benefits 💰: We offer a range of bonuses, long-term incentives, competitive salaries, which we review each year to remain competitive in the market. In addition, we have a wide range of benefits as a company, you can choose what suits you best: childcare, transport card, pension plan, sports package, health insurance, etc.
• Worklife balance 🏖: We have 26 days off a year! Plus, the 24th and 31st of December.
• Flexible schedule 🕓: you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
• Home Office Policy 💻: With our hybrid work plan, you can enjoy working from the comfort of your home.
• Diversity and inclusion 😊: Be part of an inclusive, diverse culture, where everyone’s contribution is respected. A place where individual talent is recognised and nurtured.
• Sustainability 🍀: We enable a carbon neutral world. Nippon Gases spearheads the efforts to achieving zero CO2 emissions by helping industries in transitioning from fossil fuels to renewable energy sources.
• Safety first 🦺: We create a safe environment where our employees can thrive. In the past two decades, we have been honored 17 times as the safest company in Europe by the Industrial Gases Association (EIGA).

About Us

Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement inbroad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics and energy. We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being and contribute to a more sustainable future.
Making life better through gas technology.

What can you expect from us?

We are an industrial company in which safety and integrity come first, as it could not be otherwise. We bet on the talent of each of our employees, creating opportunities for development and learning, as well as offering an environment of personal conciliation. Our employees are the key to achieve high customer satisfaction and be, day by day, your choice. We have a high commitment to society and respect for the environment. These values make us a great company with solid and continuous financial results.

Equal Opportunity Employment Policy

Nippon Gases is a company committed to equality and promotes an inclusive work environment free of any type of discrimination and harassment. We believe that the diversity of talent strengthens and increases our success. We have equality policies that guarantee employability and increase opportunities for all candidates.