Europe Regional Patient Care Leader

Znanylekarz; Bellprat; A distancia; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Wellness benefits

Flexible time off

Local meal vouchers

Descripción de la vacante

Docplanner Group is seeking a Patient Care Regional Manager to lead teams across Europe, owning performance, quality reviews, and day-to-day operations with Country Managers and the Global Patient Care Head. You will align priorities and ensure service consistency across markets.

You will read data, provide direct feedback, run a tight cadence, and develop your team, connecting global standards with local execution for scalable care.

Formación

• 5+ years in customer support, patient experience, or service operations — with at least 2 years managing people.
• Experience managing teams across multiple countries in Europe (not just one market).
• Fluency in English mandatory.

Responsabilidades

• Own performance reviews, 1:1s, and development conversations for direct reports across your markets.
• Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores.
• Partner with Country Managers to align on priorities, workload, and service commitments.
• Own escalation protocols for complex patient cases.

Conocimientos

People management

Data-driven

English fluency

Cross-country experience

Dashboards

Communication

Herramientas

Jira

Notion

Descripción del empleo

Docplanner Group is seeking a Patient Care Regional Manager to lead teams across Europe, owning performance, quality reviews, and day-to-day operations with Country Managers and the Global Patient Care Head. You will align priorities and ensure service consistency across markets.

You will read data, provide direct feedback, run a tight cadence, and develop your team, connecting global standards with local execution for scalable care.