Enterprise Onboarding Architect

Endeit; Barcelona; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Co-working space

Flexible remote

Bonuses

Training budget

Flexible hours

Job summary

Infraspeak, a global FM platform provider, seeks a senior technical onboarding specialist to own onboarding for enterprise customers in the EMEA region. You will lead multi-site rollouts, migrate legacy data, and coordinate integrations with ERP and other systems.

You will train admins to field technicians, work with a Delivery Manager on governance, and push back on requirements that won’t scale. Based near Barcelona, you will travel to customer sites as needed.

Responsibilities

• Lead discovery workshops with the customer's operations, maintenance, and IT leads.
• Configure asset hierarchies, maintenance plans, SLAs, workflows and permissions for large, multi-site and multi-country portfolios.
• Own the technical side of migrating data from legacy systems, from mapping and cleansing rules to validation and load.
• Work with our Integrations team and the customer's IT to specify, test and validate integrations with ERPs and other enterprise systems.
• Train users from administrators to field technicians, and plan phased rollouts across sites and regions.
• Challenge requirements that don't scale, propose standard alternatives to customisation, and explain the trade-off to senior customer stakeholders with confidence.
• Diagnose and resolve technical issues during implementation, and escalate to Product and Engineering with clear evidence when needed.
• Work alongside the Delivery Manager, keeping them informed of technical risks, effort and dependencies so that scope and timeline decisions are made early.
• Produce configuration documentation that the customer and our Support team can rely on after go-live.
• Channel structured feedback from enterprise customers to Product and Engineering.

Job description

Infraspeak, a global FM platform provider, seeks a senior technical onboarding specialist to own onboarding for enterprise customers in the EMEA region. You will lead multi-site rollouts, migrate legacy data, and coordinate integrations with ERP and other systems.

You will train admins to field technicians, work with a Delivery Manager on governance, and push back on requirements that won’t scale. Based near Barcelona, you will travel to customer sites as needed.