Enterprise Customer Success Manager

Instaleap LLC; Barcelona; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work

Flexible hours

Additional vacation days

Half day off on birthday

Educational Budget

Workstation Paid (BYOD or company-proc

Health insurance (availability may var

Descripción de la vacante

Instaleap LLC is seeking a Senior Customer Success Manager for Enterprise accounts in the Italian market. You will own post-implementation relationships, advise senior stakeholders, and drive executive reviews to maximize value and long-term growth.

You will collaborate with Product, Sales, Operations, and Engineering to deliver exceptional customer experiences, identify upsell opportunities, and advocate for customer needs to influence product improvements.

Formación

• Outstanding communication and relationship-building skills.
• Strategic mindset with strong business acumen.
• Customer-first mentality with a consultative approach.
• Ability to influence stakeholders at different organizational levels.
• Analytical thinking and problem-solving skills.
• Proactive, autonomous, and comfortable in a fast-paced environment.
• Passion for technology, innovation, and retail transformation.
• Ability to prioritize, execute, and create impact in ambiguous environments.

Responsabilidades

• Own the post-implementation relationship with Enterprise customers across the Italian market.
• Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.
• Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.
• Drive customer adoption, retention, and long-term growth.
• Identify upselling and cross-selling opportunities while ensuring customer success.
• Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.
• Advocate for customer needs internally and influence product improvements.
• Build strong executive relationships with C-Level leaders across major retail organizations.

Conocimientos

Excellent communication

Executive relationship building

Strategic thinking

Customer advocacy

Stakeholder influence

Analytical mindset

Autonomy

Tech & retail interest

Descripción del empleo

What would you do?

• Own the post-implementation relationship with Enterprise customers across the Italian market.

• Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.

• Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.

• Drive customer adoption, retention, and long-term growth.

• Identify upselling and cross-selling opportunities while ensuring customer success.

• Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.

• Advocate for customer needs internally and influence product improvements.

• Build strong executive relationships with C-Level leaders across major retail organizations.

Your experience has been shaped by

• 4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS.

• Experience managing Enterprise or Strategic Accounts.

• Proven experience working with executive stakeholders (Director, VP, C-Level).

• Experience driving customer adoption, retention, and business growth.

• Strong understanding of SaaS business models and customer lifecycle management.

• Experience working cross-functionally with Product, Sales, and Operations teams.

• Native or fluent Italian, professional English (C1+) and Spanish is a plus.

Your SuperPowers

• Outstanding communication and relationship-building skills.

• Strategic mindset with strong business acumen.

• Customer-first mentality with a consultative approach.

• Ability to influence stakeholders at different organizational levels.

• Analytical thinking and problem-solving skills.

• Proactive, autonomous, and comfortable in a fast-paced environment.

• Passion for technology, innovation, and retail transformation.

• Ability to prioritize, execute, and create impact in ambiguous environments.

What we bring to the table

• Hybrid Work: Work together as a team.

• Flexible hours: We trust your work and skills.

• Additional days off to vacations.

• Half day off on your birthday.

• Access to Educational Budget.

• Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.

• Health insurance: Get the attention and care that you deserve. Available in some countries.