Enterprise Customer Success Manager

Instaleap; Barcelona; Híbrido; EUR 72.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work

Flexible hours

Vacation days

Educational Budget

Half day off on birthday

BYOD or company laptop

Health insurance

Descripción de la vacante

Instaleap is seeking an Enterprise Customer Success Leader to own the post-implementation relationship with large Italian-market customers. You will become a trusted advisor to senior stakeholders and drive adoption, retention, and growth of the platform.

You will lead Executive Business Reviews and strategic discussions, identifying upsell opportunities while collaborating with Product, Sales, Ops, and Engineering to deliver an exceptional customer experience.

Formación

• 4+ years in Customer Success, Enterprise Account Management, Consulting, or SaaS.
• Experience managing Enterprise or Strategic Accounts.
• Proven experience with executive stakeholders (Director, VP, C-Level).
• Experience driving adoption, retention, and growth.
• Strong understanding of SaaS models and customer lifecycle.
• Cross-functional work with Product, Sales, and Ops teams.
• Native or fluent Italian, professional English (C1+), Spanish a plus.

Responsabilidades

• Own post-implementation relationship with Enterprise customers across the Italian market.
• Advise senior stakeholders to maximize value of Instaleap's platform.
• Lead Executive Business Reviews (EBRs), QBRs, and strategic discussions.
• Drive customer adoption, retention, and long-term growth.
• Identify upsell and cross-sell opportunities while ensuring customer success.
• Partner with Product, Sales, Operations, and Engineering to deliver best customer experience.
• Advocate for customer needs and influence product improvements.
• Build executive relationships with C-Level leaders across major retail orgs.

Conocimientos

Customer Success

Enterprise Account Management

SaaS

Executive Stakeholders

Cross-functional Collaboration

Italian language

English (C1+)

Spanish (plus)

Descripción del empleo

What would you do?

• Own the post-implementation relationship with Enterprise customers across the Italian market.
• Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.
• Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.
• Drive customer adoption, retention, and long-term growth.
• Identify upselling and cross-selling opportunities while ensuring customer success.
• Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.
• Advocate for customer needs internally and influence product improvements.
• Build strong executive relationships with C-Level leaders across major retail organizations.

Your experience has been shaped by

• 4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS.
• Experience managing Enterprise or Strategic Accounts.
• Proven experience working with executive stakeholders (Director, VP, C-Level).
• Experience driving customer adoption, retention, and business growth.
• Strong understanding of SaaS business models and customer lifecycle management.
• Experience working cross-functionally with Product, Sales, and Operations teams.
• Native or fluent Italian, professional English (C1+) and Spanish is a plus.

Your SuperPowers

• Outstanding communication and relationship-building skills.
• Strategic mindset with strong business acumen.
• Customer-first mentality with a consultative approach.
• Ability to influence stakeholders at different organizational levels.
• Analytical thinking and problem-solving skills.
• Proactive, autonomous, and comfortable in a fast-paced environment.
• Passion for technology, innovation, and retail transformation.
• Ability to prioritize, execute, and create impact in ambiguous environments.

What we bring to the table

• Hybrid Work: Work together as a team.
• Flexible hours: We trust your work and skills.
• Additional days off to vacations.
• Half day off on your birthday.
• Access to Educational Budget.
• Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
• Health insurance: Get the attention and care that you deserve. Available in some countries.