Enterprise Account Executive

Zendesk; España; Presencial; EUR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Zendesk in Madrid seeks an Enterprise Account Executive to drive growth across Iberia by selling AI-driven CX solutions to large organizations. You will build trusted relationships, lead multi-month, high-value deals, and collaborate across Customer Success, Solutions Engineering, and Product teams to deliver measurable ROI.

The role requires 8+ years in cloud/SaaS enterprise sales, a proven track record of quota attainment, and strong C-level engagement.

Formación

• 8+ years of cloud/software B2B sales or solution engineering experience with a consistent record of exceeding targets.
• Proven success navigating complex Enterprise sales cycles with multi-month engagements and executive stakeholders.
• Track record selling into Enterprise organizations ($1B+ in revenue).
• Strong quota attainment history; experience with VP/C-level engagement and AI-powered CX solutions.
• Fluent in Spanish and English; Portuguese a plus.
• Experience using Salesforce, Outreach, Clari, Seismic and Looker to manage opportunities.

Responsabilidades

• Drive top line revenue growth by acquiring new Enterprise customers across Iberia (Spain & Portugal) and penetrating large companies (>1500 employees).
• Expand AI and automation adoption, cross-sell and upsell Zendesk solutions to improve outcomes and profitability.
• Manage key relationships for satisfaction, retention, and long-term growth.
• Use data insights, intent signals, and analytics to prospect, retain, and expand within accounts.
• Create quarterly territory and account plans to grow Zendesk’s Enterprise market share in the region.
• Develop deep understanding of Zendesk’s AI and CX platform and align it to customer objectives.
• Lead complex, multi-stakeholder sales cycles with proof of concept and AI-enabled solution design.
• Maintain a robust pipeline and forecast to exceed revenue goals.
• Build C-level relationships and position Zendesk as a trusted advisor in CX and AI innovation.
• Collaborate with Leadership, Customer Success, Solutions Engineering, and Product to deliver value-driven solutions.
• Negotiate and close high-value enterprise deals with compelling ROI.
• Stay updated with industry trends, AI advancements, and competitive landscapes.

Conocimientos

Enterprise sales

Multi-stakeholder deals

Executive relationships

Forecasting

Negotiation

Presentation skills

Pipeline management

Strategic account growth

Spanish

English

Educación

BA/BS degree or equivalent

Herramientas

Salesforce

Outreach

Clari

Seismic

Looker

Descripción del empleo

Job Description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a proven Enterprise Account Executive based in Madrid, Spain, driving growth within one of the most dynamic technology markets in the world. In this role, you’ll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact.

You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk’s footprint within high-value, strategic accounts.

What You'll Be Doing:

• Drive top line revenue growth by acquiring new Enterprise customers across the Iberian Market (Spain & Portugal) and executing strategies to penetrate companies above 1500 employees
• Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk’s solutions to optimize customer outcomes and profitability.
• Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
• Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts.
• Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise market share in the region.
• Develop a deep understanding of Zendesk’s AI and CX platform, aligning our technology to customers’ business objectives and transformation goals.
• Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
• Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
• Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
• Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
• Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI.
• Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.

What You Bring to the Role:

• 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
• Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
• Demonstrated success selling into Enterprise organizations ($1B+ in revenue)
• Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President’s Club membership a plus.
• Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms.
• Strong presentation, negotiation, and closing abilities with consultative selling expertise.
• Experience creating and executing territory and account growth plans that drive measurable results.
• Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth.
• Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker.
• BA/BS degree or equivalent experience required
• Spanish and English (Portuguese is a plus)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.