Enrollment Assistant - South Asia (location: Mumbai)

UCAM Universidad Católica San Antonio de Murcia; Murcia; Presencial; EUR 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

A prominent university in Spain is seeking a driven Enrollment Assistant to support students from South Asia through the entire admission and enrollment process. This freelance role involves connecting with students and parents, offering personalized guidance, and collaborating with marketing and admissions teams. Candidates must have a relevant degree and excellent communication skills, along with at least 1 year of related experience.

Servicios

Freelance contract

Formación

• Minimum of 1 year of experience in sales and call/contact center.
• Familiarity with CRM and customer relationship management practices.
• English C1 proficiency required.

Responsabilidades

• Support daily enrollment journey for students.
• Provide personalized guidance throughout the enrollment process.
• Assist students with applications and resolve enrollment issues.

Conocimientos

Strong oral and telephone communication skills

Active listening

Customer relationship management practices

Educación

Degree related to Business, Marketing, or International Relations

Herramientas

CRM systems

Descripción del empleo

We are looking for a driven Enrollment Assistant – South Asia professional who will help the university attract, guide, and support students from the South Asian region throughout the entire admission and enrollment process, ensuring a high-quality and personalized experience.

This role is a freelance position.

Your Key Functions:

• Daily Enrollment Journey Support
• Connect with students & parents through calls and meetings
• Offer personalized guidance throughout their enrollment journey

Application & Admission Guidance:

• Assist students with applications and resolve enrollment issues
• Support pre- & post-admission requirements
• Collaborate closely with the Marketing and Admissions teams to ensure a smooth process

Requirements:

• Degree related to Business, Marketing, or International Relations
• Minimum of 1 year of experience in sales and call/contact center
• Strong oral and telephone communication skills, as well as active listening
• Familiarity with systems (CRM) and customer relationship management practices
• English C1

What we offer:

• Freelance contract