English-Speaking Customer Service Representative – Benelux Market

Axalta; Asturias; On-site; EUR 26,000 - 34,000; Full time

Job summary

Axalta seeks an English-speaking Customer Service Representative for the Benelux market at our Asturias facility. The role supports Netherlands customers, manages orders from inquiry to delivery, and collaborates with internal teams to meet KPIs.

Training will be provided for SAP, Salesforce, and data systems, with emphasis on proactive problem-solving and relationship building. Candidates should have a bachelor’s degree or equivalent experience; senior profiles are preferred, but motivated

Qualifications

• Fluency in English is essential.
• SAP and Salesforce experience is beneficial but not mandatory; training can be provided.
• Excel experience is beneficial, but not mandatory; training can be provided.
• Background in planning or logistics is a plus.
• A senior profile is preferred, but junior applicants with the right attitude are welcome.

Responsibilities

• Serve as the primary contact for Netherlands customers, distributors, and internal stakeholders.
• Manage end-to-end order processing and quality control, including complex requests.
• Monitor orders and inform customers of delays due to supply or logistics.
• Maintain customer master data and support cash collection and credit processes.
• Provide operational backup for junior and senior CSRs as needed.

Skills

English fluency

Planning / Logistics

Independent problem solving

SAP

Salesforce

Excel

Education

Bachelor's degree or equivalent experience

Tools

SAP

Salesforce

Job description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an English-Speaking Customer Service Representative – Benelux Market

to join us at our facility in Asturias, Spain.

We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our Netherlands Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks—from active phone calls to SAP and Salesforce (SFDC) data management—while maintaining strict adherence to company procedures and team KPIs. Following an initial training period, you will be expected to quickly gain autonomy, take ownership of your accounts and activities, and proactively drive solutions for both internal and external stakeholders.

Key Responsibilities

• Customer Interface & Account Management
• Serve as the primary contact for key Netherlands customers, distributors, and internal stakeholders.
• Maintain proactive communication, promptly informing customers of any order delays due to supply, production, or logistics issues.
• Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.
• Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.
• End-to-End Order Processing & Quality Control
• Manage the complete order process from inquiry through delivery.
• Process and verify customer orders, including complex and specialized requests, ensuring accuracy across systems.
• Perform quality checks and implement corrective actions when required.Monitor open orders daily to ensure on-time and accurate delivery.Process Compliance, Guidelines & KPI Tracking
• Follow established procedures and quality standards, including QS 9000, ISO, and related guidelines.
• Support team KPI achievement, including order accuracy, response times, and OTIF performance.
• Handle customer complaints and returns in line with company policies.
• Collect and analyze information to support effective root-cause investigations and resolution.
• Master Data Maintenance & Financial Support
• Maintain Customer Master Data in accordance with company procedures and guidelines.
• Process updates related to customer, material, and pricing data.
• Support cash collection and credit hold processes.
• Assist in resolving credit issues, including invoice adjustments, debit/credit notes, and related documentation.
• Sales Support, Forecast Tracking & Operations
• Monitor sales performance against forecasts and investigate key variances with customers.
• Support Sales with account reporting, analysis, and volume tracking.
• Provide operational backup for Junior and Senior CSRs as needed.

Key Requirements

• Fluency in English is essential. Dutch, French or another European language is an advantage, but not a requirement.
• Experience with SAP and Salesforce is beneficial, but not mandatory; training can be provided.
• Excel experience is beneficial, but not mandatory. Advanced or expert-level skills are not required, and training can be provided.
• Background in planning or logistics is a plus.
• A senior profile is preferred, but junior applicants with the right attitude, a proactive mindset and a willingness to learn are also welcome.
• Strong problem-solving skills with the ability to work independently.
• Bachelor’s degree or equivalent experience

Our Company

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

This is an active opening for which we are recruiting to fill immediately.