English Language Coach

Shiji Group; Madrid; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading software supplier in hospitality seeks a vibrant Customer Success Coach to work with LATAM markets from their office in Barcelona. The ideal candidate will have Customer Support experience and be able to analyze customer behavior metrics. Responsibilities include training clients on ReviewPro tools, monitoring client engagement, and collaborating with teams. The position offers flexible working hours, a hybrid work model, and perks such as free coffee and fresh fruit.

Servicios

Free coffee, tea & fresh fruit at the office

Flexible working hours

Hybrid model of work

Brand new office located in Barcelona's city center

Formación

• Native level of Spanish language and fluent in English.
• Preferably, you have experience in Customer Success role.

Responsabilidades

• Provide training to our clients on the ReviewPro tool and best practices.
• Monitor client engagement and happiness levels regularly.
• Support the renewal process with Customer Success and Sales Teams.

Conocimientos

Customer Support experience

Ability to analyze customer behavior metrics

Proactive communication

Collaboration with teams

Descripción del empleo

Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a networkof secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

To support our ReviewPro team in US,

we are looking fora young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach

, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.

This role will be covering LATAM markets from Barcelona office in the 2nd shift - from 3pm to 12am.

Provide training to our clients on the ReviewPro tool and key hospitality best practices

Constant proactive monitoring of client engagement and health / happiness levels and regular interactions with clients (phone, email, etc)

Work closely with the Customer Success Team to follow up on bugs and issues

Supporting the renewal process in collaboration with the Customer Success and Sales Teams

Native level of Spanish language and fluent in English

Preferably, you have experience in Customer Success role.

Free coffee, tea & fresh fruitat the office

Flexible working hours & hybrid model of work

Brand new office located inBarcelona's city center