Engine Field Service Technician - Level II

Cummins Inc.; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading power generation company is seeking a talented Engine Field Service Technician - Level II to join their team. The role involves diagnosing and repairing generators with a focus on customer satisfaction. Ideal candidates will have vocational training in electrical technology and experience in the field. You will regularly engage with customers, perform preventative maintenance, and are expected to travel up to 50% domestically. Strong diagnostic skills and knowledge of power generation systems are essential.

Formación

• Medium English level required.
• Medium level field service work experience with diesel mechanics.
• Intermediate knowledge of power generation products.

Responsabilidades

• Identify and address customer needs proactively.
• Translate customer complaints into troubleshooting plans.
• Demonstrate knowledge of power generation systems.

Conocimientos

Effective Communication

Diagnostic Skills

Customer Engagement

Proactive Service

Educación

Vocational diploma from relevant technical institution

Apprentice Certified Power Generation / Electrical Technician

Current relevant electrical certification

Descripción del empleo

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Segment in San Fernando de Henares, Spain.

This role requires up to 50% domestic travel frequency and 10% international travel frequency.

Impact Areas

• Efficient Repairs: Diagnose and complete fewer complex repairs on generators and components, ensuring minimal downtime for customers and enhancing satisfaction and trust.
• Customer Engagement: Courteous and professional interactions build strong relationships, fostering loyalty and repeat business.
• Proactive Service: Anticipate and address customer needs promptly, demonstrating commitment to excellent service and leading to positive experiences.
• Technical Expertise: Use specialized tools and follow procedures to diagnose and repair issues, showcasing technical skills and ensuring high-quality repairs.
• Preventative Maintenance: Perform scheduled maintenance activities to prevent future issues, ensuring reliability and longevity of power generation products.
• Problem Escalation: Escalate unresolved issues to more experienced technicians or supervisors, ensuring complex problems are addressed efficiently and maintaining service quality.
• Accurate Documentation: Complete necessary documentation accurately, supporting warranty claims, quality control, and service records, contributing to operational efficiency.
• Safety and Compliance: Adhere to Health, Safety, and Environmental policies, ensuring a safe working environment and compliance with regulations, protecting both you and your customers.

Qualifications

• Education / Experience:
  • Apprentice Certified Power Generation / Electrical Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Current relevant electrical certification
  • Locally valid driving permit
• Language: Medium English level
• Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel generators.
• Intermediate level knowledge of and/or experience with power generation products
• Availability to cover emergency services.

Responsibilities

• Proactive and Customer-Oriented Approach: Identify and address customer needs proactively, maintaining a customer-first mindset to build strong relationships and ensure satisfaction.
• Strong Diagnostic Skills: Translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately.
• Knowledge of Power Generation Systems: Demonstrate a thorough understanding of power generation systems and adhere to safety standards, enabling efficient and safe diagnosis and repair.
• Effective Communication and Teamwork: Communicate clearly and handle complex situations, whether working independently or as part of a team, ensuring smooth operations and successful repairs.