Engagement Manager

Approach People; Madrid; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Performance-based incentives

Market expansion opportunities

Innovative, collaborative environment

Mission-driven team

Job summary

Approach People Recruitment is seeking an Engagement Manager to own the end-to-end customer journey, ensuring clients achieve measurable outcomes by translating business challenges into scalable workflows. You will bridge clients, Product, Engineering, and Growth teams to drive adoption and long-term value.

The role combines strategic thinking with operational discipline, requiring strong communication and a proactive, travel‑ready mindset to navigate a fast-growing environment across the region.

Qualifications

• 5+ years of experience in private equity, investment banking, or top-tier consulting firms.
• Proven ability to translate complex business challenges into structured delivery plans and measurable outcomes.
• Strong ability to collaborate with Product, Engineering, and Growth teams.

Responsibilities

• Own the end-to-end customer journey and ensure measurable outcomes.
• Translate client challenges into scalable workflows and reusable playbooks.
• Maintain dashboards, plans, ownership, timelines, and milestones across teams.
• Communicate priorities, risks, and decisions to all stakeholders and drive ROI.

Skills

Client relationship management

Stakeholder management

Delivery planning

Communication skills

Travel willingness

Job description

As an Engagement Manager, you will own the end-to-end customer journey, ensuring clients achieve measurable outcomes by translating their business challenges You will act as the bridge between clients, Product, Engineering, and Growth teams, driving successful adoption, operational excellence, and long-term value creation.

This role requires a combination of strategic thinking, operational discipline, technical understanding, and exceptional communication skills. You will play a critical role in helping clients maximize the value of our platform while shaping the future of our customer engagement model.

Key Responsibilities

1. Product Quality & Workflow Design

• Translate complex client challenges into scalable, measurable workflows.
• Balance customer requirements with platform capabilities and limitations.
• Develop reusable playbooks, templates, and demo assets to accelerate adoption.
• Stay up to date with product developments and translate new features into practical, client‑facing solutions.
• Provide valuable feedback to Product and Engineering teams based on customer insights.

2. Operational Excellence & Organisation

• Maintain accurate tracking across dashboards, hubs, and internal documentation tools.
• Monitor customer usage, adoption, and health metrics to identify opportunities and risks.
• Build and manage clear delivery plans, including ownership, timelines, dependencies, and milestones.
• Ensure transparency across all stakeholders and proactively identify potential blockers.

3. Communication & Stakeholder Alignment

• Create strong alignment between clients and internal teams by establishing clear communication processes.
• Prepare meeting agendas, document decisions, and maintain action logs with clear owners and deadlines.
• Communicate priorities, trade-offs, risks, and challenges proactively.
• Ensure all stakeholders remain informed and aligned throughout the customer journey.

4. Client Relationship Management & ROI

• Build trusted, data‑driven relationships with key client stakeholders.
• Own the customer lifecycle from trial through conversion and renewal, in partnership with the Growth team.
• Drive product adoption by enabling users, measuring impact, and demonstrating ROI.
• Transform client feedback into actionable improvements alongside Product and Engineering teams.

What We’re Looking For

The ideal candidate is someone who thrives in a fast‑paced, high‑growth environment and enjoys solving complex problems with ambitious teams.

Requirements

• 5+ years of experience in private equity, investment banking, or top‑tier consulting firms.
• Proven ability to translate ambiguous business challenges into structured delivery plans and measurable outcomes.
• Strong technical understanding of workflows, data, and operational processes (you do not need to be an engineer, but you should be able to collaborate effectively with technical teams).
• Excellent organisational skills with a strong focus on documentation, processes, and operational discipline.
• Exceptional communication skills, with the ability to manage senior stakeholders and proactively address challenges.
• Ability to work independently, adapt quickly, and operate effectively in a constantly evolving environment.
• Willingness to travel within the region when required.

What You Can Expect

This is not an easy role — and that is exactly what makes it exciting.

You will be joining a highly ambitious team working on challenging problems, where priorities evolve quickly and every day brings new opportunities to learn and grow.

We are looking for people who are comfortable stepping outside their comfort zone, taking ownership, and making a meaningful impact. In return, you will gain unparalleled experience, work alongside exceptional talent, and contribute to building something truly transformative.

What We Offer

• Competitive salary package plus equity.
• Performance‑based incentives.
• The opportunity to play a key role in our market expansion.
• A highly innovative, collaborative, and entrepreneurial environment.
• The chance to work alongside talented individuals on a mission‑driven jou