Encargado

Amorino; Alicante; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A popular gelato franchise in Alicante is seeking a Store Manager to oversee daily operations, train employees, and manage inventories. The ideal candidate will possess strong leadership and customer service skills. Responsibilities include ensuring excellent product presentation, maintaining store cleanliness, handling cash management, and tracking performance metrics. Join a dynamic team in a vibrant location.

Formación

• Proven experience in a managerial position, ideally in a retail or food service setting.
• Excellent leadership and communication skills.

Responsabilidades

• Provide training to employees on standard procedures and products.
• Supervise daily tasks and manage team performance.
• Ensure store is well-stocked, clean, and operational.
• Monitor KPIs for sales and profitability.

Conocimientos

Customer Service Skills

Leadership

Communication

Descripción del empleo

Overview

The Amorino Store Manager is in charge of the store and the employees who work within. He / she might plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order.

Key responsibilities

• Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies;
• Supervise and coordinate the duties and daily tasks among the team members;
• Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation;
• Check regularly all necessary invoices, costs and personnel / payroll related administrative duties. Manage all the contacts with suppliers in case of absence of the store owner. Cooperate in planning a store budget;
• The store manager has to care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.
• Complete or delegate weekly frozen and dry goods inventory;
• Place dry and frozen goods order according to the store needs, the season and the owner guidelines
• Supervise daily cash management functions;
• Complete, check and renew when necessary all the templates regarding products’ traceability / cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance;
• Manage the posters and signs placement in the store according to the Amorino guidelines;
• Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee;

Profile

Personal attitude :

• Customer Service Skills
• General attitude
• Leadership and Communication