Emergency Services Liaison, Spain

Waymo LLC; Madrid; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

Waymo LLC is seeking an Emergency Services Liaison in a hybrid role reporting to the Head of Enterprise Resilience. You will manage relationships with Spanish emergency services, establish high-level contacts, and design ambassador programs to align with Waymo's safety mission.

The ideal candidate brings 15+ years in Spanish emergency services, knowledge of GDPR and emergency protocols, and strong bilingual communication skills in Spanish and English. Leadership in scale environments is valued.

Qualifications

• 15+ years of service in Spanish emergency services.
• Knowledge of Spanish legal frameworks (GDPR, Deber de Socorro, Atestado Policial).
• Experience building relationships with Emergency Services such as SAMUR-PC and Policía Local.
• Strong communication and presentation skills in Spanish and English.
• Leadership experience in Spain is preferred.

Responsibilities

• Be accountable for Emergency Services relationships and outreach in Spain.
• Establish and maintain contact with Emergency Services at management and executive levels.
• Design, present, and certify Emergency Services Ambassadors and stakeholders.
• Provide oversight to Emergency Services familiarization teams and act as source of truth for questions.
• Represent Waymo at Emergency Services events and safety panels.
• Develop internal guidance and policy on emergency management and expectations.

Skills

Emergency liaison

Public speaking

Stakeholder engagement

Policy development

Spanish language

English language

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver - The World's Most Experienced Driver - to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Waymo Safety team works to promote and help to continuously improve the safety of Waymo's fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. Our Safety Team also helps advise on compliance with applicable environmental, health, and safety regulations.

The Emergency Services Liaison - Outreach Teams are integral to ensuring that in any Waymo market, local responders have a good working knowledge of the vehicles and in-built technology, and also have the confidence to safely and effectively interact with the vehicles and riders at any operational incident.

In this hybrid role, you will report into our Head of Enterprise Resilience

You will:

• Be accountable for all aspects of Emergency Services relationships, and outreach programs in Spain.
• Establish and maintain primary contact with Emergency Services (112 rooms / hub coordinators) at management and executive levels in current and future areas of operation.
• Design, present, and certify additional Emergency Services Ambassadors (ESAs) and Emergency Services stakeholders on Waymo's mission, technology, and industry concerns.
• Provide oversight, review, and guidance to Emergency Services familiarization teams and act as the final source of truth for Emergency Services questions.
• Represent Waymo at Emergency Services events, public safety panels, and industry events.
• Develop internal guidance and policy on emergency management and Emergency Services expectations.

You have:

• 15+ years of service in Spanish emergency services (Policía Local, Policía Nacional, Guardia Civil, Bomberos, or SAMUR-PC)
• Deep understanding of Spanish legal frameworks (GDPR, Deber de Socorro, Atestado Policial), emergency protocols, and community engagement strategies
• Proven experience in emergency response and building relationships with Emergency Services organizations such as SAMUR-PC and Policía Local.
• Strong communication and presentation skills, in both Spanish and English, capable of engaging diverse audiences.
• A strong understanding of the specific nuances and sensitivities of Emergency Services communities in Spain.
• A collaborative mindset and the ability to work effectively with legal and other internal teams.

We prefer:

• At least 7 years in a leadership or management position within one of Spain's principal emergency services
• Experience establishing organizational presence in new geographic locations.
• Familiarity with autonomous vehicle technology and its implications for emergency services.
• A track record of policy development related to emergency management.
• Experience in a role requiring significant public speaking and stakeholder engagement.
• Experience working in rapidly scaling and complex operational environments.