EMEA Phisical Logistics Lead & Masquefa CDC Logistics Excellence Manager

SmartRecruiters, Inc.; Masquefa; On-site; EUR 70,000 - 110,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an EMEA Physical Logistics Lead & Masquefa CDC Logistics Excellence Manager to govern the Masquefa distribution center and drive end-to-end logistics excellence across the EMEA network.

The role focuses on governance, performance management, and cross-functional collaboration with the 3PL partner to deliver high service levels and cost efficiency. You will monitor KPIs, lead quarterly reviews, and champion continuous improvement initiatives across planning,

Qualifications

• Strong influencing skills without direct authority.
• Ability to challenge and hold 3PL partners accountable for results.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and root-cause analysis capability.

Responsibilities

• Act as business owner of Masquefa CDC performance and governance.
• Monitor KPIs and SLAs for warehouse operations with 3PL.
• Lead weekly reviews and monthly performance reviews with 3PL management.
• Develop performance scorecards and improvement roadmaps.
• Drive productivity, inventory accuracy, and service level improvements.
• Coordinate readiness for seasonal peaks, promotions, and new product introductions.
• Ensure compliance with service levels and governance in contract terms.

Skills

Influencing skills

Stakeholder management

Communication

Problem solving

Cross-functional coordination

3PL governance

Continuous improvement

Ownership & accountability

Job description

EMEA Phisical Logistics Lead & Masquefa CDC Logistics Excellence Manager

Role Purpose

The EMEA Logistics Lead is responsible for managing the performance of the Masquefa Central Distribution Center (CDC) and driving logistics excellence across the EMEA distribution network through effective 3PL governance and cross-functional coordination.

The role serves as the primary interface between the business and the logistics service provider, ensuring the CDC consistently delivers high service levels, inventory accuracy, productivity, operational scalability, and cost efficiency. The position does not manage warehouse operations directly, but is fully accountable for monitoring performance, identifying opportunities, driving continuous improvement initiatives, and holding the 3PL accountable for agreed outcomes.

Key Responsibilities

Masquefa CDC Governance & Performance Management

• Act as the business owner of the Masquefa CDC performance.
• Monitor and evaluate warehouse operational performance through defined KPIs and SLAs.
• Ensure the 3PL consistently delivers agreed service, quality, inventory, productivity, and safety targets.
• Challenge performance gaps and drive corrective action plans with the logistics provider.
• Lead weekly operational reviews and monthly performance reviews with the 3PL management team.
• Conduct Quarterly Business Reviews (QBRs) focused on performance, improvement initiatives, risks, and future capacity needs.
• Serve as the primary escalation point between the business and the CDC operator.

3PL Relationship Management

• Build a strong and constructive partnership with the 3PL while maintaining high accountability.
• Develop performance scorecards and improvement roadmaps.
• Drive continuous productivity, inventory accuracy, and service level improvements.
• Support contract governance and ensure compliance with agreed service levels.
• Benchmark 3PL performance against industry best practices and identify optimization opportunities.
• Ensure resources, processes, and capabilities are aligned with business growth requirements.

Continuous Improvement & Logistics Excellence

• Identify and lead improvement initiatives within the CDC operation.
• Drive projects related to:
  • Productivity improvement
  • Inventory accuracy enhancement
  • Backorder reduction
  • Warehouse capacity optimization
  • Order cycle time reduction
  • WMS process improvements
  • Automation and digitalization opportunities
• Ensure lessons learned and best practices are implemented across logistics operations.

Cross-Functional Coordination

• Partner with Planning, Customer Service, Procurement, Finance, Sales Operations, and Operations teams.
• Align inventory strategies and customer service priorities with warehouse execution.
• Coordinate readiness for seasonal peaks, promotions, and new product introductions.
• Ensure operational risks and constraints are proactively communicated and mitigated.

Transportation & Customer Delivery Performance

• Monitor outbound logistics and customer delivery performance.
• Collaborate with transportation providers and the CDC operator to improve OTD and DIFOT performance.
• Escalate and resolve issues impacting customer deliveries.
• Support initiatives to improve logistics efficiency while maintaining customer satisfaction.

The successful candidate should demonstrate:

• Strong influencing skills without direct operational authority.
• Ability to challenge and hold 3PL partners accountable for results.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and root-cause analysis capability.
• High level of ownership and accountability.
• Ability to manage complexity across multiple stakeholders and countries.
• Customer-focused approach with strong operational discipline.

Key Success Measures

CDC & 3PL Performance

• Inventory Accuracy
• SLA Compliance
• Productivity Performance
• Picking Accuracy
• Order Cycle Time
• Capacity Utilization
• Backorder Rate

Customer Service

• OTD
• DIFOT
• Customer Complaints
• Productivity Gains
• Cost Savings Delivered
• Improvement Projects Completed
• Automation and Process Enhancements
• Warehouse Cost per Unit Shipped
• Logistics Cost vs Budget
• 3PL Cost Productivity

Safety & Compliance

• Safety Performance
• Audit Compliance
• Corrective Action Closure

A logistics professional with strong experience managing 3PL-operated distribution centers, capable of driving performance through influence rather than direct operational control. The individual should excel at governance, performance management, stakeholder coordination, and continuous improvement, with the ability to transform the Masquefa CDC into a high-performing logistics hub supporting the EMEA business.

Travel: 25-40% EMEA