Embroidery & Digitization Quality Lead

Printify; España; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

Flexible working hours

Extra paid days off

Job summary

FYUL seeks an Embroidery & Digitization Quality Lead to own the EMB quality agenda end-to-end across global production partners. This senior individual contributor role blends craft expertise, quality systems, and partner management.

You will define standards, build KPI dashboards, and create guidelines that scale quality across facilities. The role is remote-friendly with travel to production sites as needed, and requires strong English communication and experience managing international

Qualifications

• Strong stakeholder management across multiple internal and external teams.
• Hands-on digitization expertise with Wilcom, Pulse, Hatch or equivalent.
• Experience writing or owning digitization standards and partner briefs.
• Experience engaging with digitization partners on quality and performance improvements.
• Proven ability to build QA scorecards, audit frameworks, and defect tracking systems.
• Comfortable with data: reading dashboards, spotting trends, guiding decisions.
• Excellent English (written and spoken); international collaboration experience.

Responsibilities

• Define, own, and raise quality standards for digitization output across all production partners.
• Engage with digitization partners on quality and performance improvements; work with production facilities on embroidery quality outcomes.
• Build and own the quality measurement framework with KPIs for EMB and digitization quality.
• Create digitization guidelines, SOPs, and briefs for internal and external teams.
• Identify improvements to merchant/customer engagement with embroidery through guidelines and AI-assisted tooling.
• Collaborate cross-functionally with Operations, Merchant Success, and Product/Tech to embed standards.

Skills

Stakeholder management

Data-driven decisions

Quality leadership

Tools

Wilcom

Pulse

Hatch

Job description

About the role:

The Partner Operations Quality team at FYUL is responsible for quality outcomes across third‑party fulfillment partners worldwide. We set the standards, manage partner performance, and drive the improvements that directly impact merchant and customer experience.

We are looking for an Embroidery & Digitization Quality Lead to own the EMB quality agenda end‑to‑end. This is a senior individual contributor role at the intersection of craft expertise, quality systems, and partner management. The right person comes from the industry — someone who has lived inside production environments, understands what good digitization looks like at scale, and can translate that knowledge into frameworks that take our embroidery quality to the next level. This is not a role for someone who maintains what exists; it is a role for someone who sees the gaps, defines what better looks like, and builds the systems to get there.

Your daily tasks will include:

• Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in‑house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like.

• Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in‑house and partners production facilities on embroidery production quality outcomes.

• Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions.

• Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand‑holding.

• Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre‑submission quality checks, and AI‑assisted tooling to surface issues before they reach production.

• Collaborating cross‑functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.

• While this position is remote‑friendly, the ability and willingness to travel to production sites is essential to effectively manage quality standards.

Your qualifications:

• Strong stakeholder management skills — able to navigate multiple internal and external stakeholders with competing priorities, build alignment, and drive decisions across functions.

• Hands‑on digitization expertise with professional software (Wilcom, Pulse, Hatch, or equivalent) — deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric‑specific requirements across commercial production environments.

• Demonstrated experience writing or owning digitization standards, quality acceptance criteria, or partner briefs — not just working within someone else’s system, but building and maintaining one.

• Experience engaging with digitization partners on quality — output assessment, standards enforcement, and performance improvement — as well as working with in‑house and outsourced production facilities on embroidery quality outcomes.

• Proven ability to build QA scorecards, audit frameworks, and defect tracking systems — skilled at translating visual quality outcomes into measurable, trackable KPIs.

• Comfortable with data: reads performance dashboards, identifies trends, and uses data to support prioritisation and recommendations to cross‑functional stakeholders.

• Excellent English (written and spoken); experience working across international production networks; able to translate technical digitization constraints clearly for non‑technical audiences.

What we offer:

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Flexible working hours (start your day as early as 8 am or as late as 11 AM)

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well‑being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Access to mentorship, internal meetups, and hackathons, both on‑site and online

• Free and healthy lunch if you work from the Rīga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team‑building events and parties you’ll never forget!

FYUL is the engine that powers on‑demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We’re a fast‑growing global company working toward powering great brands, great experiences, and great people.

We are an equal‑opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.