Barcelona IT Service Desk Specialist — Elevate Tech Support
Delivery Hero
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Descripción de la vacante
Glovo, part of Delivery Hero, is seeking an IT ServiceDesk professional in Barcelona to provide timely support for all IT systems and help keep operations running smoothly. The role requires a degree in Computer Science or equivalent, 3+ years in IT ServiceDesk, and experience with Windows, MacOS, Google Workspace, Slack, and JIRA Service Desk.
Strong problem-solving, communication, and a proactive mindset are essential.
Formación
- A degree in Computer Science or relevant experience.
- 3+ years of relevant full-time experience in IT ServiceDesk.
- Experience supporting Windows and MacOSX environments.
- Experience supporting SaaS tools: Google Workspace and Slack services.
- Experience with Atlassian’s JIRA Service Desk. Bonus for automations and SD portal creation/configuration.
- Good problem-solving and analytical skills with a technical mindset.
- Great communication skills and solution-oriented approach.
- Nice to Haves: SaaS/Cloud tooling administration experience, OneLogin (SSO) Administration experience, Agentic AI experience
Responsabilidades
- Provide timely & effective support for all IT systems.
- Resolve Layer 1 and 2 level incidents and service requests.
- Develop and maintain documentation and procedures.
- Administrate and operate different IT tools and systems.
Conocimientos
Educación
Herramientas
Descripción del empleo
Glovo, part of Delivery Hero, is seeking an IT ServiceDesk professional in Barcelona to provide timely support for all IT systems and help keep operations running smoothly. The role requires a degree in Computer Science or equivalent, 3+ years in IT ServiceDesk, and experience with Windows, MacOS, Google Workspace, Slack, and JIRA Service Desk.
Strong problem-solving, communication, and a proactive mindset are essential.
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