1st Line IT Support Specialist (Danish) – Onsite Malaga

The lemon Consulting; Málaga; Presencial; EUR 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development

Language classes

Office in Malaga

Dynamic team

Remuneration package

Descripción de la vacante

The lemon Consulting is seeking a Technical Support Advisor for an on-site role in Malaga, Spain. You will provide first-line IT support to client employees, assisting with Windows 10, Office 365, and MS Teams, and you will collaborate with 2nd level teams and external providers.

Ideal candidates have Danish and English proficiency (C1), experience in IT support, and a proactive, customer-focused mindset in a global team.

Formación

• Proficient or bilingual Danish and advanced English (C1).
• 1st or 2nd level IT support experience in a large company setting.
• Strong IT knowledge: Windows 10, Office 365 and MS Teams; hardware and software troubleshooting.
• Analytical approach to complex issues.
• Experience with ITSM ticket systems (ServiceNow).
• Knowledge of ITIL V4 is a plus.

Responsabilidades

• Provide 1st level IT support to client employees via phone, mail or chat or self-service portal.
• Support client employees in operating user systems and peripheral devices.
• Perform root cause analysis and troubleshooting via phone and remote access; monitor IT requests in the ITSM system with categorization and prioritization.
• Provide a first resolution rate using internal knowledge databases.
• Cooperate with client’s 2nd level service organizations and external providers.

Conocimientos

Danish language

English (C1)

IT knowledge

Customer service

Analytical thinking

Team collaboration

Herramientas

Windows 10

Office 365

MS Teams

ServiceNow

ITIL V4 knowledge

Descripción del empleo

The lemon Consulting is seeking a Technical Support Advisor for an on-site role in Malaga, Spain. You will provide first-line IT support to client employees, assisting with Windows 10, Office 365, and MS Teams, and you will collaborate with 2nd level teams and external providers.

Ideal candidates have Danish and English proficiency (C1), experience in IT support, and a proactive, customer-focused mindset in a global team.