Finnish speaking Technical Support Advisor in Malaga, Spain!

Cross Border Talents; Málaga; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration package

Full paid training

Career development programs

Dynamic and friendly team atmosphere

Guidance to reach career potential

Office in centre of Malaga

Descripción de la vacante

Cross Border Talents in Málaga, Spain, is seeking a Finnish-speaking Technical Support Advisor to join our IT operations. You will provide 1st level IT support to client employees via phone, email and chat, assist with user systems and peripherals, and ensure timely resolution.

The ideal candidate has Finnish and English fluency, experience in IT support, knowledge of Windows 10, Office 365 and MS Teams, and a proactive, customer-focused attitude.

Formación

• Finnish language proficiency at C2/C1 and fluent in English.
• Experience in 1st or 2nd line IT support, ideally in a large company.
• Strong IT knowledge: Windows 10, Office 365, MS Teams; hardware and software troubleshooting.
• Analytical approach to complex issues.
• Experience with ITSM ticket systems (ServiceNow).
• ITIL V4 knowledge is a plus.
• Strong customer service orientation and sense of responsibility.
• Reliable and systematic working style.
• Willing to learn and develop technical and soft skills.
• Motivation to work in a global team.

Responsabilidades

• Provide 1st level IT support via phone, email, chat or self-service portal.
• Assist with operation of user systems and peripheral devices.
• Perform root cause analysis and troubleshooting; manage IT requests in ITSM system.
• Achieve first-resolution rate using knowledge bases.
• Collaborate with 2nd line and external service providers.

Conocimientos

Finnish (C2/C1)

English fluency

IT support

Analytical thinking

Customer orientation

Willingness to learn

Global teamwork

Herramientas

ServiceNow

Windows 10

Office 365

MS Teams

Descripción del empleo

We are currently recruiting for an exciting Finnish speaking Technical Support Advisor in Malaga, Spain!

DUTIES AND RESPONSIBILITIES

• Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
• Provide support to clients employees in the operation of user systems and peripheral devices
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with clients 2nd level service organizations and external service providers.

REQUIREMENTS

• C2 or fluency in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills
• Have high motivation and willingness to work in a global team.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Full paid training on the company and the project
• Career development programs, specialized courses, and language classes
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
• Office in the centre of Malaga