E-commerce Service Delivery Specialist

APM Terminals; Can Pepet; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Service Delivery Specialist to be the main contact for a portfolio of customers across Europe, building strong relationships and driving service excellence. You will lead performance reviews and coordinate cross-functional teams to deliver outcomes.

Role requires English fluency, experience in service delivery, and the ability to manage multiple relationships in a fast-paced environment.

Formación

• Experience in Service Delivery, Customer Success, or Account Management.
• Background in E-Commerce logistics, parcel delivery, or fulfilment helpful.
• Excellent communication and stakeholder management skills.
• English language skills mandatory.

Responsabilidades

• Act as the primary point of contact for a portfolio of customers across Europe.
• Develop strong, long-term customer relationships and become a trusted advisor.
• Lead customer performance reviews including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Monitor service performance, identify trends, risks and improvement opportunities.
• Manage customer escalations and coordinate resolutions across internal teams.
• Collaborate with Operations, Product, Commercial and other stakeholders to deliver customer outcomes.
• Understand customers’ businesses and strategic priorities.
• Translate customer needs into actionable service improvements and plans.
• Support retention and identify opportunities to expand relationships.
• Drive adoption of digital tools, capabilities, and new service offerings.
• Ensure action plans are executed and tracked to completion.

Conocimientos

Customer relationship management

Account management

Stakeholder management

Communication

Descripción del empleo

At Maersk, we are transforming the world of logistics by connecting and simplifying our customers' supply chains. As a global leader in integrated logistics, we provide end-to-end solutions spanning ocean, air, landside transportation, warehousing, fulfilment, and digital logistics services. Our Maersk E-Commerce business helps some of the world's most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment, parcel management, and last-mile solutions. As e-commerce continues to evolve, we are focused on delivering operational excellence, innovation, and exceptional service for customers across Europe.

About the role

As a Service Delivery Specialist, you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers, you will build trusted relationships, drive service excellence, and support long-term customer growth and retention.

What You'll Be Doing

• Act as the primary point of contact for a portfolio of customers across Europe.
• Develop strong, long-term customer relationships and become a trusted advisor.
• Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Monitor service performance, identifying trends, risks, and opportunities for improvement.
• Manage customer escalations and coordinate effective resolutions across internal teams.
• Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
• Understand customers' businesses, strategic priorities, and operational requirements.
• Translate customer needs into actionable service improvements and enhancement plans.
• Support customer retention and identify opportunities to expand existing relationships.
• Drive adoption of digital tools, capabilities, and new service offerings.
• Ensure customer action plans are executed and tracked to successful completion.

What We're Looking For

• Experience in Service Delivery, Customer Success, Account Management, Logistics, Operations, or similar customer-facing roles.
• Background in E-Commerce logistics, parcel delivery, or fulfilment environments is preferred.
• Strong customer relationship management skills.
• Commercial awareness and the ability to identify growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical thinking and strong problem-solving capabilities.
• A proactive, curious, and solutions-oriented mindset.
• The ability to manage multiple customer relationships simultaneously in a fast-paced environment.
• English language skills (mandatory)
• 5 days per week onsite presence at the advertised location

Why Join Maersk?

This is an opportunity to join a global organisation at the forefront of logistics transformation. You'll work with leading e-commerce customers, collaborate with colleagues across Europe, and help shape service experiences that directly impact customer success. If you're passionate about customer experience, service excellence, and helping businesses grow, we'd love to hear from you.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.