E-Commerce Customer Service Agent with Dutch

Babel Profiles; España; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An international customer service provider in Barcelona is looking for a Customer Service Representative. In this role, you will engage with customers primarily through phone, email, and chat, ensuring a high level of service for the German market. Required are native Dutch and professional English skills. The position offers a competitive salary, hybrid working model, and continuous learning opportunities.

Servicios

Competitive Salary

Hybrid working model

Remote work from Europe (1 month per year)

Personal and professional growth opportunities

Unlimited access to online learning platform

Transportation allowance (after 6 months)

Private medical insurance (after 6 months)

Formación

• Native level of Dutch required.
• Full professional level of English is mandatory.
• Prior experience in customer service is valued.

Responsabilidades

• Engage with customers via phone, email, and chat, providing prompt support.
• Ensure a top-notch customer experience focusing on the German market.
• Manage customer data, process orders, and handle returns.

Conocimientos

Outstanding verbal and written communication skills

Warm and empathetic approach

Customer satisfaction orientation

Strong teamwork skills

Inquisitive and open to new ideas

Descripción del empleo

Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you!

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.

If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Required Languages

• Native level of Dutch
• Full professional level of English

Main Responsibilities

• Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
• Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
• Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
• Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Core Skills / Experience

• Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
• A warm, empathetic approach with a genuine passion for helping others
• A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
• A good listener who excels in teamwork and enjoys working collaboratively
• Not afraid to ask questions, and bring forward new ideas!

What's on offer

• Competitive Salary
• Hybrid working model
• Ability to work remotely from Europe (1 month per year)
• Personal and professional growth opportunities
• Unlimited access to our online learning platform for continuous development
• Transportation allowance (after 6 months)
• Private medical insurance (after 6 months)

Our recruitment process

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with the Hiring Manager of the company
• Step 3: Final Interview in the Office