Dutch speaking Customer Support Specialist – Digital Advertising

Teleperformance SE; Barcelona; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid Barcelona office

Private health insurance

Career development

Relocation support

World Trade Center Barcelona

Job summary

Teleperformance SE in Barcelona invites you to join a fast-growing digital team working on Google Local Services Ads. You will manage verification processes, review credentials, and provide expert support across onboarding and compliance tasks.

Requirements include Dutch (C2) and English (C1), with 2 years in compliance or verification. The role offers a hybrid 39-hour week with a base salary of €21,000 per year and a bonus potential up to €1,000 per year.

Qualifications

• C2 level of Dutch and C1 level of English.
• 2 years experience in compliance, trust & safety, or verification.
• Bachelor’s degree in Business or related fields preferred.
• Awareness of home services sectors (e.g., plumbing, electrical).

Responsibilities

• Manage verification processes, reviewing business credentials with accuracy and efficiency.
• Provide reliable support and handle escalations requiring language and contextual expertise.
• Monitor content compliance and respond to advertiser inquiries.
• Support performance tracking and contribute to retention strategies.
• Assist businesses during onboarding, ensuring readiness for launch.
• Offer informed guidance on regional verification procedures.
• Participate in varied operational tasks in a fast-paced setting.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Education

Bachelor’s degree in Business or related fields

Job description

Ready to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!Responsibilities:Manage verification processes, reviewing business credentials with accuracy and efficiency.Provide reliable support and handle escalations requiring language and contextual expertise.Monitor content compliance and respond to advertiser inquiries.Support performance tracking and contribute to retention strategies.Assist businesses during onboarding, ensuring readiness for launch.Offer informed guidance on regional verification procedures.Participate in varied operational tasks in a fast-paced setting.RequirementsC2 level of Dutch and C1 level of English.Solid experience in customer service and client-facing roles.Strong communication and organizational abilities with attention to detail. Comfortable working independently and meeting deadlines.Bachelor’s degree in Business or related fields preferred. 2 years experience in compliance, trust & safety, or verification, with understanding of local regulations.Awareness of home services sectors (e.g., plumbing, electrical).Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefitsFull-time (39 hours/week) hybrid position in Barcelona with a salary of salary 21.000€ gross/year + up to 1.000€ gross/year in bonus.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.Relocation SupportPrivate Health Insurance.Continuous skill development and certifications.Clear career growth opportunities supported by coaches and a motivating team environment.Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.Prime office location at the World Trade Center, Barcelona, surrounded by the seaDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.