Dutch Speaking - Content Moderation / Customer Service Agent in Malta

Next Job Abroad; España; A distancia; EUR 26.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a Dutch Speaking Content Moderation / Customer Service Agent in Malta. In this role, you will monitor user-generated content, provide customer support to Dutch-speaking clients, and collaborate with the team to enhance moderation processes. Ideal candidates are detail-oriented with strong communication skills. This position offers growth opportunities, competitive bonuses, and a chance to thrive in a vibrant work environment.

Servicios

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Formación

• Fluency in Dutch and strong command of English; additional languages are advantageous.
• Experience in customer service or content moderation preferred.
• Exceptional attention to detail and capability to analyze content accurately.

Responsabilidades

• Monitor and evaluate user content to ensure adherence to community standards.
• Deliver superior customer service via email, chat, and phone to Dutch-speaking customers.
• Effectively resolve customer inquiries and issues.

Conocimientos

Fluency in Dutch

Strong command of English

Attention to detail

Strong communication skills

Herramientas

CRM tools

Moderation software

Descripción del empleo

Next Job Abroad is seeking a Dutch Speaking Content Moderation / Customer Service Agent to join our enthusiastic team in sunny Malta! In this multifaceted role, you will not only perform content moderation but also provide exceptional customer service to our Dutch-speaking clientele. Your contributions will help maintain a safe and enjoyable online environment.

As a Content Moderation / Customer Service Agent, you will review and assess user-generated content to ensure compliance with our guidelines, while also addressing customer inquiries and support requests. If you are detail-oriented, passionate about user experience, and eager for an exciting work adventure in Malta, we invite you to apply!

Responsibilities

• Monitor and evaluate user content to ensure adherence to community standards.
• Deliver superior customer service via email, chat, and phone to Dutch -speaking customers.
• Effectively resolve customer inquiries and issues in a helpful and courteous manner.
• Collaborate with team members to refine moderation processes.
• Maintain accurate records of customer interactions and moderation activities.
• Gather and analyze feedback to improve content moderation methodologies.
• Keep abreast of industry trends and best practices regarding content moderation and customer service.

Requirements

• Fluency in Dutch and a strong command of English; additional languages are advantageous.
• Experience in a customer service or content moderation role is preferred.
• Exceptional attention to detail and capability to analyze content accurately.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to juggle multiple priorities in a fast-paced setting.
• Familiarity with CRM tools and moderation software is beneficial.
• Willingness to relocate to Malta and embrace new experiences.
• A strong interest in content moderation and digital safety is advantageous.

Benefits

• Career growth opportunities in a renowned iGaming company.
• International & diverse work environment.
• Competitive performance bonuses .
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work- Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!