Dutch Service Desk Agent in Barcelona

Recruit4Work SL; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading recruitment agency in Barcelona seeks a customer service representative fluent in Dutch and English. The role involves providing exceptional support to clients and handling inquiries with a focus on quality service. Benefits include paid training, free Spanish lessons, and employee perks. Join a fun and people-oriented team!

Servicios

Paid training

Free Spanish lessons

Meal card

Transport card

Private insurance

Growth opportunities

Formación

• Analytical skills, problem-solving thinking, and a healthy dose of empathy.
• Excellent computer skills and readiness to acquire new tools.

Responsabilidades

• Provide exceptional support to curators, judges, and prosecutors.
• Handle inbound customer service activities including calls and ticket handling.
• Address inquiries related to general information and platform issues.
• Execute outbound customer service activities for follow-ups.
• Maintain accurate records of customer interactions.

Conocimientos

Fluent in Dutch

Excellent verbal and written proficiency in English

Communicative

Disciplined and accurate

Respectful and positive towards customers

Solution-oriented thinking

Patient

Reliable

Descripción del empleo

At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.

Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!

Your role

• Provide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.
• Handle inbound customer service activities, including calls and ticket (email) handling.
• Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
• Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
• Send reminder and status update emails to ensure timely communication and resolution.
• Ensure a high standard of customer service throughout all interactions.
• Collaborate with team members to efficiently resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Stay informed about the latest updates and features on digital platforms to better assist customers.
• Continuously strive to enhance the overall customer experience.

Your profile

• Fluent in Dutch
• Excellent verbal and written proficiency in English.
• Preferably to have an affinity with law / magistracy.
• Analytical skills, problem‑solving thinking and a healthy dose of empathy
• Excellent computer skills and a readiness to acquire new tools,

Your skills

• Communicative
• Disciplined and accurate
• Respectful and positive towards customers
• Solution-oriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with bonus
• Employee benefits such as meal card, transport card and private insurance
• Growth opportunities

Location

Barcelona, Spain