Dutch Service Desk Agent in Barcelona

Recruit4.work; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking customer support representatives fluent in Dutch and English to provide exceptional service in vibrant Barcelona. This role involves assisting curators, judges, and individuals on digital platforms while maintaining high service standards. Competitive salary, training, and benefits including Spanish lessons offered.

Servicios

Paid training

Free Spanish lessons (once a week)

Unique, atmospheric call centre

Market-based salary with bonus

Meal card

Transport card

Private insurance

Growth opportunities

Formación

• Fluent in Dutch.
• Excellent verbal and written proficiency in English.
• Preferably to have an affinity with law / magistracy.
• Analytical skills, problem-solving thinking and a healthy dose of empathy.
• Excellent computer skills and a readiness to acquire new tools.

Responsabilidades

• Provide exceptional support to curators, judges, and prosecutors using digital platforms.
• Handle inbound customer service activities, including calls and email handling.
• Address inquiries related to platform issues and user access.
• Execute outbound customer service activities, such as making callbacks.
• Send reminder and status update emails for timely communication.
• Ensure a high standard of customer service in all interactions.
• Collaborate with team members to resolve customer issues.
• Maintain accurate records of customer interactions.
• Stay informed about updates on digital platforms.
• Continuously enhance the overall customer experience.

Conocimientos

Fluent in Dutch

Excellent verbal and written proficiency in English

Communicative

Disciplined and accurate

Respectful and positive towards customers

Solution-oriented thinking

Patient

Reliable

Descripción del empleo

Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!

Your role

• Provide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.
• Handle inbound customer service activities, including calls and ticket (email) handling.
• Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
• Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
• Send reminder and status update emails to ensure timely communication and resolution.
• Ensure a high standard of customer service throughout all interactions.
• Collaborate with team members to efficiently resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Stay informed about the latest updates and features on digital platforms to better assist customers.
• Continuously strive to enhance the overall customer experience.

Your profile

• Fluent in Dutch
• Excellent verbal and written proficiency in English.
• Preferably to have an affinity with law / magistracy.
• Analytical skills, problem-solving thinking and a healthy dose of empathy
• Excellent computer skills and a readiness to acquire new tools,

Your skills :

• Communicative
• Disciplined and accurate
• Respectful and positive towards customers
• Solution-oriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with bonus
• Employee benefits such as meal card, transport card and private insurance
• Growth opportunities

Location

Barcelona, Spain