Dutch Reservations Agent For Trivago - Work In Athens - Paid Relocation

Mercier Consultancy MD; España; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

Résumé du poste

Mercier Consultancy MD is offering a fantastic opportunity for a Dutch Reservations Agent to work with Trivago in Athens, Greece. The role involves managing hotel reservations for Dutch-speaking clients, ensuring high customer satisfaction. Candidates should be fluent in Dutch and have prior customer service or hotel reservations experience. Benefits include a competitive salary, fully paid relocation package, health insurance, and more.

Qualifications

• Fluent in Dutch; proficiency in English is an advantage.
• Prior experience in hotel reservations or customer service preferred.
• Strong enthusiasm for travel and hospitality sector knowledge.

Responsabilités

• Manage hotel reservations for Dutch-speaking clients via phone, email, and chat.
• Provide accurate information about hotels and special offers.
• Confirm booking details promptly and ensure smooth transactions.
• Handle customer questions and resolve booking-related issues.

Connaissances

Fluent in Dutch (written and spoken)

Problem-solving skills

Communication skills

Customer service experience

Outils

CRM systems

Standard office software

Description du poste

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Reservations Agent to work closely with Trivago in vibrant Athens, Greece. This role includes paid relocation, allowing you to immerse yourself in a dynamic work environment while providing outstanding service to Dutch-speaking clients. You will assist customers with their hotel bookings, ensuring seamless communication and high customer satisfaction.

Key Responsibilities

• Manage hotel reservations for Dutch-speaking clients via phone, email, and chat using the Trivago platform
• Provide accurate information about hotels, pricing, amenities, and special offers to support clients' booking decisions
• Confirm booking details promptly and ensure smooth transaction processes
• Handle customer questions and resolve any booking-related issues professionally and efficiently
• Maintain comprehensive records of bookings and client interactions in CRM systems
• Keep up-to-date with industry trends, hotel inventory, and Trivago updates to deliver optimal customer experience

Requirements

• Fluent in Dutch (written and spoken); proficiency in English is an advantage
• Prior experience in hotel reservations, customer service, or working with Trivago or similar platforms is preferred
• Strong enthusiasm for travel and knowledge of the hospitality sector
• Excellent communication and problem-solving skills focused on customer satisfaction
• Proficiency with CRM systems and standard office software
• Self-driven, organized, and able to work independently in a fast-paced environment
• Willingness to relocate to Athens, Greece, with full paid relocation support provided

Benefits

• Competitive Monthly
• Fully Paid Relocation Package
• Monthly Performance BonusFully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..