Dutch Remote Customer Service

Recruit4Work SL; Tarragona; A distancia; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Service Representative to assist Dutch-speaking clients. This role involves handling inbound calls and emails, ensuring compliance with company standards. The position offers competitive salary, remote or hybrid options, and various employee benefits. Ideal candidates are native Dutch speakers with strong communication skills and problem-solving abilities.

Servicios

Competitive salary + performance bonuses

Meal vouchers

26 + 7 vacation days per year

All equipment provided

Private health insurance after 1 year

Ongoing training and wellbeing activities

Free employee policy + support programs

Formación

• Native Dutch speaker.
• English and Spanish is a plus.
• Experience in customer service preferred.

Responsabilidades

• Handle inbound calls and emails from Dutch-speaking clients.
• Ensure compliance with company procedures and standards.

Conocimientos

Excellent interpersonal & communication skills

Strong listening & problem-solving abilities

Attention to detail & accuracy

Data organization & prioritization

Customer-focused attitude

Adaptability & initiative

Stress tolerance & perseverance

Herramientas

Microsoft Office

Descripción del empleo

At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer‑centric approach and innovative service solutions.

📞 Join our international team in sunny Madrid!

We’re looking for a Customer Service Representative to assist our Dutch‑speaking clients. You’ll handle calls, emails, and service requests while ensuring each customer receives the best possible experience.

🧭 Job Summary

• 📲 Inbound call handling
• 📧 Inbound & outbound email management
• 🔧 Repair bookings
• 🧾 Claim handling
• 😌 Complaints management
• 💬 Customer service & support

🔹 Responsibilities

• Ensure compliance with company procedures and standards ✅

💻 Systems Knowledge

• Competent user of Microsoft Office tools

💡 Skills

• Excellent interpersonal & communication skills 🤝
• Strong listening & problem‑solving abilities 🧠
• Attention to detail & accuracy 🎯
• Data organization & prioritization
• Customer‑focused attitude 💙
• Adaptability & initiative 🌍
• Stress tolerance & perseverance 💪

🌍 Languages Required

• Native Dutch
• English and Spanish is a plus

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI / USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)