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Dutch Remote Customer Service

Recruit4.work

Madrid

A distancia

EUR 10.000 - 30.000

Jornada completa

Hoy
Sé de los primeros/as/es en solicitar esta vacante

Descripción de la vacante

A leading international warranty services provider is looking for a Customer Service Representative in sunny Madrid. The role involves assisting Dutch-speaking clients through calls and emails. Candidates should be fluent in Dutch, with knowledge of English and Spanish as a plus. Enjoy remote or hybrid work options, competitive salary, and various benefits, including meal vouchers and private health insurance after one year.

Servicios

Remote or hybrid work setup
Competitive salary + performance bonuses
Meal vouchers
26 + 7 vacation days per year
All equipment provided
Private health insurance after 1 year
Ongoing training and wellbeing activities
Free employee policy + support programs

Formación

  • Native Dutch language proficiency required.
  • English and Spanish language skills are a plus.

Responsabilidades

  • Ensure compliance with company procedures and standards.

Conocimientos

Excellent interpersonal & communication skills
Strong listening & problem-solving abilities
Attention to detail & accuracy
Data organization & prioritization
Customer-focused attitude
Adaptability & initiative
Stress tolerance & perseverance

Herramientas

Microsoft Office
Descripción del empleo
📞 Join our international team in sunny Madrid!

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer‑centric approach and innovative service solutions.

We’re looking for a Customer Service Representative to assist our Dutch‑speaking clients. You’ll handle calls, emails, and service requests while ensuring each customer receives the best possible experience 🌟💙

🧭 Job Summary
  • 📲 Inbound call handling
  • 📧 Inbound & outbound email management
  • 🔧 Repair bookings
  • 🧾 Claim handling
  • 😌 Complaints management
  • 💬 Customer service & support
🔹 Responsibilities
  • Ensure compliance with company procedures and standards ✅
💻 Systems Knowledge
  • Competent user of Microsoft Office tools
💡 Skills
  • Excellent interpersonal & communication skills 🤝
  • Strong listening & problem‑solving abilities 🧠
  • Attention to detail & accuracy 🎯
  • Data organization & prioritization
  • Customer‑focused attitude 💙
  • Adaptability & initiative 🌍
  • Stress tolerance & perseverance 💪
🌍 Languages Required
  • Native Dutch
  • English and Spanish is a plus
🎁 What we offer
  • 💻 100% remote or hybrid setup (if you live in Madrid)
  • 💰 Competitive salary + performance bonuses
  • 🍽️ Meal vouchers
  • 🌴 26 + 7 vacation days per year
  • 💡 All equipment provided (laptop, headset, HDMI / USB adapter)
  • 🏥 Private health insurance after 1 year
  • 🎓 Ongoing training and wellbeing activities
  • 🛡️ Free employee policy + support programs
Location

100% Remote (or hybrid if based in Madrid)

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